Group Solution Manager - Commerce & Customer Experience
Group Solution Manager - Commerce & Customer Experience
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1 Vacancy
Job Description
- Work with a supportive team
- Love what you do and leave your mark
- A pivotal role within the Data & Digital function
Are you a strategic technology leader with a passion for building world-class digital experiences Endeavour Group is searching for a Group Solution Manager to lead the technology strategy for our Commerce and Customer Experience platforms.
In this pivotal role you will be responsible for the entire customer journey from the moment a customer starts their search to the final delivery of their order. Youll own the technical product strategy and roadmap for our customer experience domain collaborating with business partners and technical teams to deliver innovative cost-effective and high-quality solutions across digital and in-store channels.
Sound good Read on.
Here is a taster of what you can expect in this role:
Technology Strategy & Planning:
- Own and maintain the overall technology roadmap for the Commerce/Cust Exp domain in partnership with the Business and Technology Leads.
- Working in partnership with Enterprise Architecture devise platform solutions and guide technical decisions that support the business strategy
- Work with tribe and technology leaders to provide innovative solutions to meet our Customers evolving needs across digital and physical.
- Align expectations across the enterprise and deliver a valuable and comprehensive domain roadmap
- Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the relevant domains (i.e. KDDs)
- Understand research and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.
- Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions
- Proactive leadership on Total Cost of Ownership (TCO) of platforms and capabilities and highlight opportunities
- Active involvement in the annual Budget planning process with respect to growth/scale opportunities or utilization of the respective domain.
Delivery Enablement:
- Partner with the Tribe Leads and Product Managers (EDX) Platform Managers (IT) and Endeavour Brands (Pinnacle ALH Jimmy Langtons etc...) to understand customer and business problems and how these translate into our quarterly plans in order to align domain and product roadmaps.
- Active involvement in the trimester planning process and provide technical advisory to ensure quality plans exist for the objectives delivery milestones and releases; and align with the domain roadmap.
- Provide technical leadership (alongside EA/Platform Managers) advice/input into the squad backlog especially for capabilities/features that are utilized across squads or impact end-to-end customer outcomes.
- Manage the technical relationship with external technology partners within the domain - including the onboarding of new partners in the domain ecosystem
- Partner with other Solution and Platform managers to ensure the end-to-end technology stack meets the business strategy and provide input into Tribe & Squad plans
- Develop metrics and KPIs for performance measurement relating to the domain Document and report on performance
- Partner Operations team to ensure they are visibility of business strategy and demand.
- Contributor to the management of technology partner performance in terms of costs timeframes quality to agreed service levels and escalation of non-compliance issues in relation to Sprint deliverables Negotiate commercial terms and charges
- Seat on the IT Extended Leadership Team.
Leadership & Influence:
- You will be a key influencer leading and mentoring delivery squads and fostering a culture of innovation. You will also be a core member of the IT Extended Leadership Team contributing to our overall technology direction.
Qualifications :
Now lets talk about you:
- Extensive experience (7-10 years) in technology management particularly with large-scale complex projects.
- Deep expertise with Salesforce Commerce Cloud
- Solid Experience with Mobile Applications (IOS & Android) Web / Front-end CMS Digital Assets platforms SEO Search & Browse technologies
- Technical background such as software development or equivalent
- Solid understanding of Agile and Scrum methodology disciplines and procedures and evidence or ability to help / guide others on processes
- Has thorough understanding of Systems Development Life Cycle
- Digital applications experience - a mix of large complex technologies cloud and data are highly favorable
- Proven ability to execute technology solutions (by driving outcomes)
- Ability to provide input to technology strategies that enable and inform business strategies
- Experience in the retail industry especially multi-channel environments is highly desirable.
- If you are a self-motivated passionate leader who is comfortable with ambiguity and loves to challenge the status quo we want to hear from you. Come help us deliver a world-class digital experience to our customers.
Additional Information :
We are together creators
With a portfolio that includes Dan Murphys BWS ALH Hotels Pinnacle Drinks and more Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun create more opportunities and score a lot more goals. Were serious about creating a safe inclusive and fun place to rock up to where equal opportunity is key and flexibility is part of how we roll.
Were all about creating a more sociable future - for our customers and each other. If this job excites you - and youre close-enough on the requirements reach out wed love to hear from you.
You can learn more about working with us on LinkedIn or at .
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
