Venue Operations Coordinator

Job Summary:

WHO ARE WE

Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50000 events annually for nearly 7000 artists in 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information visit.

WHO ARE YOU

Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovative forward thinking and committed. At Live Nation Entertainment our people embrace these qualities so if this sounds like you then please read on!

THE JOB

As a key player in our venue operations team this role is all about creating an exceptional experience for guests and staff alike. Youll work closely with the Ops Manager and Security Manager to ensure smooth day-of-show operations addressing guest inquiries resolving concerns and maintaining high service standards. Whether managing VIP programs overseeing security and guest relations or leading pre-shift meetings youll be at the heart of delivering top-tier hospitality. If you thrive in a fast-paced high-energy environment and have a knack for problem-solving leadership and guest engagement this is your chance to be part of an unforgettable live entertainment experience.

WHAT THIS ROLE WILL DO

• Works directly with the Ops Manager and Security Manager to perform day of show duties

• Respond to all elevated staff/guest inquiries and or concerns regarding all shows artist meet and greet packages amenities as well as our VIP program and seat upgrades

• Work through and correct guest concerns and complaints regarding security and customer service-related situations

• Follow up with Security and Guest Services teams to ensure that service standards are met

• Perform opening/running/closing duties according to Live Nation policy

• Inform guests of venue amenities & make recommendations

• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered

• Suggestive selling of all venue products and services when applicable

• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

• Create pre-shift sheet and relay information from management directly to staff

• Assist with lost and found articles

• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies

• Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas

• Leads all pre-shift meetings prior to start of shift

• Communicate to M.O.D. any issues that guests or team members may have

• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates

• Responsible for completing incident reports and collecting witness statements

• Assist MOD with all ejection logs and incident reports

• Required to work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required:

• Responsible Alcohol Awareness Training Certification or Equivalent

• Working knowledge of high-volume nightclub operations responsible alcohol service and guest relations

• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests

• Prioritization of duties and effective communication skills

• Ability to handle multiple tasks/issues at one time effectively with an upbeat attitude

• Read guests in order to anticipate their needs

• Turn potentially negative situations into positive ones

• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie

• High School Diploma required

Preferred:

• Experience in a live music environment

• College diploma in related field

Physical Demands/Working Environment:

• Working environment is fast-paced often loud and stressful

• Position requires extended periods of prolonged standing and working on your feet

• Must be able to lift or move up to 50 lbs using proper lifting techniques

Company Standards

• Live Nation is an equal opportunity employer and is committed to compliance with all federal state and local laws that prohibit workplace discrimination and unlawful retaliation. We believe our creativity and productivity are best when we bring together people of all backgrounds and ethnicities. Therefore Live Nation strongly encourages men and women of all races and backgrounds to apply for positions for which they are qualified.

• It is Live Nations policy to provide you with a workplace free of unlawful discrimination and harassment to provide for the prompt and thorough investigation of discrimination and harassment complaints and to provide a process for eliminating any such abuse.

• It is Live Nations policy to provide you with a workplace free of unlawful discrimination and harassment to provide for the prompt and thorough investigation of discrimination and harassment complaints and to provide a process for eliminating any such abuse. Unlawful discrimination or harassment of employees or independent contractors or other workers at our offices or venues in any form is unacceptable conduct and will not be tolerated.

• Employment at Live Nation is employment at-will. Employment at-will means that the employment relationship may be terminated at the will of either the employer or the employee.