Application Support Analyst

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About the London Metal Exchange

The London Metal Exchange (LME) is the world centre for industrial metals trading. Most of the worlds global non-ferrous futures business is conducted on the LMEs three trading platforms totalling $18 trillion 178 million lots and 4 billion tonnes with a market open interest high of 1.8 million lots in 2024.

The metals community uses the LME an HKEX Group company as a venue to transfer or take on price risk as a physical market of last resort and as the provider of transparent global reference prices.

Overall Purpose of Role:

To provide level 2 technical support for the LMEs applications to both internal departments and external customers (clients). The range of applications covers Middle and Back office as well as Market Data. Specifically to provide technical support in a project based structure to ensure the successful delivery of application solutions. The job also consists of prioritising and progressing resolution of faults or queries on the full range of applications across all clients suggesting methods to build and implement measurable improvements to the services undertaking day to day work with Production Incidents and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network database infrastructure and applications. Contributing to serious incident change and problem management.

Responsibilities:

• Provide production support and maintenance for a full range of Pre and Post Trade applications including project related activities.

• Perform a level of monitoring tuning and optimisation of performance.

• Create and update all documents related to applications and their supporting systems.

• To support production and pre-production environments.

• To maintain disaster recovery solutions across different domains.

• To recommend new or changed standards to ensure improved efficiency effectiveness and robustness for all environments.

• Respond quickly to Production issues taking responsibility for seeing those issues through to resolution recording all actions taken and communicating the impact of the actions to the appropriate levels of management.

• Provide 24x7x365 support and incident response.

• Flexibility to work in shifts (as per roaster) and during weekends and extended hours when needed.

Academic and Professional Qualifications Required:

• University degree in Computer Science or related field or equivalent experience.

Desirable Knowledge and Level of Experience:

• Good technical skills in SQL.

• Good Linux/Unix secure shell scripting.

• Python scripting.

• Good analytical and diagnostic skills.

• Good Windows skills.

Skills set and Core Competencies Required for Role:

• Customer facing can work with multiple stakeholders including production colleagues 3rd party suppliers and project teams.

• Team player with strong interpersonal skills.

• Willingness to contribute and support a Knowledge sharing culture.

• Positive Attitude and Customer Focus& effective time management.

• Innovative thinking and problem solving mentality.

• A quick learner to learn new technology application or tools and ability to cascade the knowledge to others.

• Professional and proactive manner dealing with all project sponsors customers and technical staff.

• Willingness to workweekendsas required.

• Understanding of the Devops methodology.

• Practical understanding/experience working with Agile methodologies (Scrum Kanban).

The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams we welcome the unique contributions that you can bring in terms of education ethnicity race sex gender identity expression and reassignment nation of origin age languages spoken colour religion disability sexual orientation and doing so we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.