Tenant Support Housing Officer

Job Title - Tenant Support Housing Officer

Permanent

Grade C

Working 36.5 hours per week

About the Role:

As a Tenant Support Officer you will work closely with Localities Housing Officers to provide a seamless and responsive support service for tenants with complex and sensitive needs. You will:

• Deliver evidence-based interventions to safeguard and promote the welfare of children care leavers vulnerable adults and families.
• Provide confidential non-judgmental support to tenants affected by domestic abuse helping them develop personalised safety and support plans.
• Collaborate with key partners including Voids and Lettings Teams police social services and voluntary agencies to coordinate wraparound support.
• Conduct thorough assessments to identify risk and support needs ensuring timely referrals and interventions.
• Maintain accurate confidential case records in line with data protection and safeguarding standards.
• Organise and chair case planning and review meetings and attend resident and multi-agency meetings as required.
• Support tenants with income maximisation welfare benefits and tenancy-related matters to help them sustain their homes.
• Contribute to awareness-raising initiatives and staff training on domestic abuse and safeguarding.

Who Were Looking For:

Were seeking individuals who are:

• Empathetic resilient and solution-focused.
• Experienced in working with vulnerable people and multi-agency partners.
• Knowledgeable about safeguarding domestic abuse and tenancy sustainment.
• Confident in managing sensitive cases and maintaining professional boundaries.
• Skilled in communication record-keeping and collaborative working.

If youre ready to take on a meaningful challenge and contribute to a supportive dynamic teamwe want to hear from you.

Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact: quoting CH 3526

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification

We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

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