Product Manager, DHMO
Product Manager, DHMO
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Job Description
Guardian is seeking a DHMO Product Manager who will play a key role in the strategic development and management of Guardians DHMO Products for the employer market. Guardians DHMO footprint is in 17 states and has over 300000 members.
This position is responsible for formulating preparing and implementing DHMO strategies and action plans as well as monitoring and managing DHMO performance. These responsibilities include active review of pricing and strong partnership with provider contracting legal compliance underwriting network and claims.
Additionally this individual will help identify prioritize and design enhancements for the product to support Guardians aggressive growth goals for DHMO revenue and membership. This will be done in conjunction with the Dental PPO team to promote and build the Dual Choice block in key markets.
This DHMO Product Manager will be responsible for partnering with marketing to help define the overall marketing strategy key messages and differentiation points. This role will also represent Guardian as the face of the product to the market and will continue to build and enhance Guardians reputation in the marketplace.
You Will:
- Assess key market factors including competitive landscape consumer and policyholder insights and unmet customer needs to identify areas of opportunity for differentiated DHMO product or service enhancements to meet customer expectations and achieve growth for Guardian.
- Execute programs and initiatives in support of improving satisfaction with Guardians DHMO and dual choice option for all key constituents.
- Continuously monitor and assess HCR performance membership revenue providing strategic recommendations and preparing materials for senior leadership to guide the direction of the HCR product strategy.
- Ensure appropriate product training and positioning is developed to educate distribution and other stakeholders.
- Partner with Legal and Compliance on Legislative and regulatory topics impacting the product set.
- Continually evaluate the industry and learn from the success and challenges to drive the development of new DHMO partnerships and product enhancements.
- Collaborate with others within the product area and Group Insurance to define business requirements for product network provider contracts claims online and technological capabilities and service.
- Drive Go-to-Market Strategy working with Sales Account Management and Marketing to define target markets and marketing strategy.
- Responsible for training for distribution partners and internal and external communication campaigns to ensure clarity of purpose and consistent messaging in support of value proposition.
- Collaborate with PPO team members to drive dual choice sales.
- In partnership with underwriting & pricing evaluate the effectiveness of product performance and leverage insights for influencing or driving product improvement initiatives to positively impact financial growth.
- Use data to develop better products and processes as well as influence competitive pricing compensation and service strategies to meet DHMO membership and revenue goals.
- Act as liaison to Sales Network Provider Contracting Underwriting Claims and Operations.
- Ensure that procedures and systems are updated as necessary and that changes are communicated to all interested parties.
- Troubleshoot service systems and claim issues and work with our partners to resolve.
- Work with competitive intelligence to perform regular and comprehensive competitive analysis.
- Help drive successful positioning of the product set in various communication presentation education and training capacities with distribution.
- Act as subject matter expert for communications (marketing materials/consumer materials /forms etc.) and to develop product marketing campaigns.
- Provide copy review and oversight of DHMO & HCR messaging on Guardian Anytime and internal online communications and tools.
You Have:
- Bachelors degree in business or equivalent required.
- Minimum of 7 years of product management experience in group insurance industry is preferred.
- Experience with dental offerings/products and specifically DHMO is preferred.
- Excellent organizational and communication skills and ability to work in a matrix environment.
- Demonstrated experience working with cross-functional teams and stakeholders to drive business results.
- Proven ability to efficiently operationalize new offerings.
- Skilled in identifying and driving new opportunities for growth and development.
- Strong business and financial acumen project management and analytical skills.
- Exceptional executive presence and public speaking skills with senior leaders the field and marketplace.
- Ability to influence others and make decisions quickly and effectively.
- Strong problem-solving skills and ability to work in a fast-paced environment.
Location & Travel:
This is position requires 3 days per week (hybrid arrangement) in a Guardian office which include:
- Bethlehem PA
- Boston MA
- Holmdel NJ
- New York NY (Hudson Yards)
Business travel is expected to occur approximately 25% of the time.
Salary Range:
$77570.00 - $127430.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.
Our Promise
At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Required Experience:
IC
Employment Type
Full-Time
