Senior Manager People AI Product Management

Overview

The Senior Manager People AI Product Management is a strategic leader responsible for driving transformative change across our HR function through AI-powered and emerging technology solutions. This role shapes and delivers our AI & Innovation solutioning agenda oversees Transformation & Process Excellence programs and continuously improves HR processes and systems to enable a future-ready workforce. With a focus on experimentation scaling and governance this leader ensures our people processes and technology deliver an exceptional employee experience.

Reporting to the Director of HR Digital Transformation & AI Strategy the Senior Manager will lead a team of Product Owners to design pilot and scale AI-enabled and automation solutions optimize HR operations and champion digital adoption and cultural change.

Please note: This is a hybrid role that will be based in San Mateo CA and requires an in-office presence three days per week (Tuesday - Thursday). 

Job Description

Strategic Planning & Innovation Solutioning 

• Develop and execute HR transformation strategies with a focus on AI innovation and future workforce needs.

• Translate business challenges into AI and emerging technology solutions that are scalable and measurable.

• Define priorities for experimental pilots proof-of-concepts and enterprise-scale AI solutions.

Technology Implementation & AI Deployment

• Direct the design development and integration of new HR technologies including Workday enhancements AI models and automation tools.

• Ensure smooth adoption through effective system selection configuration testing and user systems training.

Process Optimization & Automation

• Identify and redesign processes to maximize efficiency cost savings and employee experience through AI and intelligent automation.

• Establish governance standards and best practices for AI solutioning and deployment.

Stakeholder Management

• Build and maintain strong partnerships with key stakeholders across HR IT Legal and the business.

• Effectively communicate vision progress and impact of transformation efforts.

Team Leadership

• Lead coach and develop a high-performing team of Product Owners.

• Foster a culture of innovation collaboration and accountability.

Project Leadership & Delivery

• Provide oversight and direction for complex AI-driven and HR transformation initiatives partnering closely with the PMO to ensure projects are effectively planned tracked and delivered on time and within budget.

• When needed directly manage smaller-scale or cross-functional projects where dedicated PMO resources are not available applying sound project management practices.

• Coordinate project priorities resources and dependencies to ensure successful execution of transformation and innovation efforts.

Qualifications :

• 10 years of progressive experience working with Workday including HRIS support and optimization.

• Proven success managing large-scale transformation change and technology implementation initiatives.

• Strong knowledge of HR principles processes and emerging HR technologies.

• Familiarity with AI/ML automation natural language processing (NLP) and chatbots in an HR context including the ability to design & configure AI agents or virtual assistants.

• Skilled in design thinking solution architecture and agile delivery.

• Exceptional communication facilitation and stakeholder management skills.

• Bachelors degree in Computer Science Information Systems or related field.

• Exposure to AI Agent or Intelligent Automation tools that combine RPA with NLP or decision engines to enable more dynamic conversational workflows

• Workday implementation experience; modules such as Absence Management Advanced Compensation Benefits Payroll and Time Tracking preferred.

• Exposure to AI ethics responsible AI practices and data privacy frameworks.

Additional Information :

Please note: This is a hybrid role that will be based in San Mateo CA and requires an in-office presence three days per week (Tuesday - Thursday). 

This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$183500 - $263810 USD Base Salary

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available. Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time