Enrollment Specialist
Enrollment Specialist
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Job Description
About Us
At The Learning Experience we are more than just a childcare providerwe are a community committed to giving children the best start in life through our proprietary LEAP curriculum engaging characters and focusing on safety wellness and learning through play. With 430 centers open and 200 in development our brand is rapidly growingand so is our need for passionate performance-driven team members.
Position Summary
The Enrollment Specialist is a key driver of enrollment growth at The Learning Experience. Operating from our contact center this customer-facing role is the first point of contact for prospective families and plays a pivotal role in converting inquiries into center tours and completed registrations.
This role works closely with Center Directors to improve lead conversion rates schedule and ensure tour completion and train center staff on touring and closing best addition to one-on-one outreach this role is also responsible for executing targeted email and text message marketing blasts to engage and nurture open leads across multiple centers.
This is a 90-day temporary position with the potential for full-time employment based on performance and business needs.
Key Responsibilities
Drive Enrollment Growth:
- Increase enrollment at targeted centers by improving lead-to-registration conversion rates.
- Own performance metrics including number of tours scheduled tour show rates and registration conversions.
- Serve as the first point of contact for families via phone email and text.
- Deliver a warm professional and informative experience with every interaction.
- Schedule and confirm center tours and ensure consistent follow-up to drive registrations.
- Build and deploy email marketing and text message blasts to re-engage open and inactive leads.
- Leverage pre-approved messaging and campaign templates while personalizing communications for each centers unique needs.
- Track engagement metrics and adjust strategy to improve tour booking rates.
- Operate within a fast-paced contact center environment managing high volumes of inbound and outbound communication.
- Confidently handle questions overcome objections and articulate the value of the TLE brand.
- Coach Center Directors on giving high-impact tours and confidently closing registrations.
- Provide sales scripts objection handling techniques and lead follow-up strategies.
- Work with Center Directors and Regional Operations teams to identify enrollment gaps and prioritize actions.
- Support center-level marketing campaigns and enrollment events when needed.
- Clearly communicate the value of The Learning Experience including our proprietary curriculum enrichment programs beloved characters and safety-first policies.
- Maintain brand consistency in all external communications.
- 3 years of experience in sales customer service or enrollmentpreferably in a contact center environment.
- Experience in childcare education or franchise operations a strong plus.
- Excellent written and verbal communication skills.
- Prior experience with email and text marketing platforms.
- Proven ability to manage lead pipelines hit conversion goals and provide outstanding customer experiences.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Experience coaching or training others in a sales or customer service setting.
- Proficiency in CRM and marketing tools.
- Be part of a mission-driven organization that changes the lives of children and families.
- Work in a dynamic performance-based environment where your contributions are valued.
- Grow your skills in marketing sales training and operations with a nationally recognized brand.
The Learning Experience
At The Learning Experience we make early education joyful engaging and fun so children are happy to learn play and grow.
Our curriculum focuses on the six ages and stages of early childhood development and engages children in hands-on learning activities that encourage them to explore and solve problems at their own rate of development. This forms a foundation for kids to Learn Play and Grow under the care of our nurturing teachers and staff.
At TLE weve created a full cast of characters that become our little learners educators partners and friends through their preschool education journey. Each character has a unique personality and area of interest and brings learning to life by allowing children to explore the world through fun and imagination.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to The Learning Experience Corporate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
