Channel Business Operations Specialist

Who We Are:

In todays work environment employees use a myriad of devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S. half of our employees and customers are outside the country. We have 36 offices in 23 nations with significant offices in London Frankfurt Paris Sydney Shanghai Singapore and other major cities around the world.

Ivantis mission is to be a global technology leader enabling organizations to elevate Everywhere Work automating tasks that discover manage secure and service all their IT assets. Through diverse and inclusive hiring decision-making and commitment to our employees and partners we will continue to build and deliver world-class solutions for our customers.

Our Culture - Everywhere Work Centered Around You

At Ivanti our success begins with our people. This is why we embrace Everywhere Work across the globe where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard respected and valued. Through Ivantis Centered Around You approach our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration being champions for our customers focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work

Why We Need you!

Ivanti is a partner-first company. Upwards of 80% of our business is partner transacted or touched by a partner. Therefore a connected partner eco-system is key to Ivantis overall business strategy and is structured around helping partners deliver value to our customers.

The Channel Business Operations Specialist focuses on implementing new and streamlining existing processes related to interactions with channel partners often involving sales marketing or other business channels. This is an individual contributor role that is part of the Business Process Operations team. They operate as Subject Matter Experts (SMEs) overseeing and enabling business processes via world-class tools that drive company success.

The Business Process Operations team has resources spread across the Americas EMEA and APAC regions primarily remote base employees to ensure follow-the-sun coverage. The role requires a certain level of flexibility in the working hours to maximize interactions with business stakeholders. Very sporadically weekend coverage is required when supporting large scale system changes and is compensated by time off in-lieu.

What You Will Be Doing:

Performs system/s configuration tasks in support of Sales Business Processes for assigned applications with focus in Channel systems.

Owns documentation for assigned systems and/or processes mappings including managing script/template library.

Besides documentation ensures delivery of tools/processes enablement across business function including demo recordings and train the trainer sessions. Manages requests from business users for queries/issues related to Channel and other assigned systems and/or processes.

Approved IT Requestor for Enhancements and Projects. Captures requirements from Business stakeholders defines acceptance criteria and performs UAT.

Oversees project lifecycle for Channel system/s change including tool expansion migration and/or replacement.

Tracks adoption usage and compliance for Channel processes and systems.

Maintains high-level awareness of all direct team systems and processes outside of Channel systems SME area.

Keeps up to date with new technologies and industry trends for area of expertise and leverages it to drive continual Channel systems improvement.

To Be Successful in The Role You Will Have:

Possess a bachelors degree in business or computer related field of study.

5 years experience managing multi-tiered partner eco system tools/processes for a software or hi-tech company operating globally. Additional Sales operations or partner program management experience is a plus.

Proven track record of designing and implementing new Channel-focused business processes and/or tooling that have led to improved business outcomes.

Proven track record of successfully leading change initiatives including system migrations and/or integration across global business processes and/or systems andinvolving multi-layered (eg Distributor Reseller Implementation Partner) Channel structures.

A minimum of 5 years advanced experience specifically with Salesforce Sales partner-focused Experience Cloud and ancillary applications. Ideally you will hold the Salesforce Admin Certification and have worked with channel solutions including EDI and partner web stores like AppDirect.

Excellent interpersonal skills ability to communicate effectively with individual contributors teams and positively influence at management level across departments (both one-to-one and one-to-many).

A creative thinker with analytical mindset and problem-solving skills. Able to assess challenge and improve effectiveness of current strategies practices and systems.

Strong project management and organizational skills with ability to handle various tasks with attention to detail and also flexibility in order to achieve the intended business goals.

Proven ability to manage change and diffuse difficult situations.

High level of dependability and integrity; solid team player but also highly autonomous. Able to self-motivate and prioritize effectively.

Equipped with Admin Certification/s for assigned tools such as CRM CPQ etc.

Experience applying AI-based tools or solutions (e.g. for automation analytics or workflow optimization) to enhance efficiency and business outcomes is a plus.

Supervisory experience in Channel Operations is a plus.

This job posting will remain active until a qualified candidate is identified.

At Ivanti we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.

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