Technical Operations Manager
Technical Operations Manager
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Job Description
About us:
SuperAwesome powers the youth digital ecosystem bringing together proprietary ad and gaming products audience insights and compliance capabilities to build a safer internet for the next generation.
We lead the market at the intersection of technology law media and policy so working with us gives you a chance to shape the internet of the future. Our award-winning technology trusted by hundreds of brands and creators enables safer and more effective digital engagement with almost half a billion young people worldwide every month.
As specialists in the under-18 audience we have to be as curious fast-paced and creative as kids and teens. At SuperAwesome youll be encouraged to own your impact make each other more awesome and evolve like a kid.
At our core is the #SAFam a community where every voice is valued and diversity is celebrated. We prioritize individuality fostering an inclusive workplace where everyone feels they truly belong.
What youll do:
At SuperAwesome Technical Operations Managers are the connective tissue between Ad Operations Engineering and Supply Management - owning our delivery infrastructure general platform troubleshooting and QA processes that underpin our ad products.
You can expect to work cross-functionally to ensure flawless campaign delivery integration support tooling efficiency and platform compliance playing a key role in the execution and scale of our privacy-first advertising products.
Youll be successful in the role because you are curious and like to solve commercially important puzzles you thrive working in a multi-discipline team and enjoy working in advertising technology.
In this role you will:
- Triage and resolve ad platform issues raised by Ad Operations and delivery teams identifying root causes and collaborating with Engineering or Product where needed
- Oversee QA processes for Kidsafe Filter (KSF) and creative compliance
- Lead DSP/SSP technical onboarding including pre-launch testing documentation and ongoing troubleshooting for publisher integrations and 3rd-party demand
- Standardize and improve creative validation workflows
- Partner with Yield and Optimization to diagnose delivery anomalies e.g. pacing issues or low fill that may stem from infrastructure or creative setup
- Contribute to playbook development documenting recurring technical issues and resolutions to improve self-service across the Ad Ops team
- Collaborate with Engineering and Product to flag operational pain points improve tooling and influence the development roadmap with operational & commercial needs in mind
- Implement and manage incident tracking and resolution workflows ensuring SLAs are upheld and issues are closed with clear visibility and communication
- Act as a key liaison across Ad Ops Engineering Product and Supply teams
- Train delivery team members and internal stakeholders on tooling QA protocols and common troubleshooting pathways
Who you are:
- You bring 35 years of experience in ad tech technical operations or program management preferably within a DSP SSP or publisher environment
- Youre highly organized with a proactive problem-solving mindset and strong technical acumen
- You have a solid understanding of programmatic infrastructure trafficking and ad delivery pipelines
- Youre comfortable with incident response workflows and know how to prioritize document and escalate technical issues with clarity and urgency
- Youre fluent in creative QA and ad formats (VAST VPAID HTML5 JavaScript) rich media platforms (e.g. Celtra) and experienced in tagging and tag wrapping
- Youre an expert in Beeswax and familiar with DSPs like DV360 Adlook The Trade Desk and SSPs like Magnite Nexxen and Improve
- You are comfortable working in tools like JIRA and internal dashboards; SQL skills are a plus
- Youre confident working across cross-functional teams and thrive in environments where youre the connective layer between business and engineering
- You care deeply about privacy-first advertising and compliance frameworks like COPPA and GDPR-K
Our benefits:
- 25 days holiday 8 public holidays Winter Break
- Enhanced Company Maternity Pay up to 100% of salary for the first 26 weeks. Enhanced Company Paternity Pay of 100% of salary for 6 weeks.
- 30 day sabbatical for employees who have reached 7 years tenure
- AXA Private Medical Insurance MHD (medical history disregarded - existing illnesses covered). Also includes an EAP
- Health Cash Plan to include PMI excess cover along with other benefits like physio dental vision etc.
- Life Assurance - 4x salary
- Income Protection - 8 week deferred period and 75% of your salary up to two years.
- Pension through Aegon with 4% employer contribution.
- Cycle to Work & Tech Scheme
Employment Type
Full Time
