Veterinary Client Service Representative

Description

Veterinary Client Service Representative

Veterinary Orthopedic & Sports Medicine Group
Full-TimeAnnapolis Junction Maryland

More than a word care is present in everything you do. At Veterinary Orthopedic & Sports Medicine Groupa Thrive Pet Healthcare partner we take action to empower your best care for pets their families and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options comprehensive benefits and abundant support youll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And we have plenty of fun along the way!

Who we are

At Veterinary Orthopedic & Sports Medicine Groupyoull feel the warmth and openness of a small clinic while having the opportunity and support of a united network.

At Veterinary Orthopedic & Sports Medicine Group we provide rehabilitation and integrative medicine to dogs and cats in Maryland DC Delaware and Northern Virginia. Our specialties include orthopedic neurology sports medicine and rehabilitation services. VOSM treats thousands of orthopedic patients every year more than a third of them coming to us from other states and abroad. Our specialists are actively engaged in teaching clinical research lecturing publishing and instructing other board-certified surgeons. Thats one of the reasons VOSM is the place veterinarians bring their own pets for advanced orthopedic care. Its also why VOSM receives challenging cases from other specialists and has been entrusted with fixing highly skilled working performance and sporting dogs from around the globe. VOSM was one of the first canine orthopedic sub-specialty groups in the world. The doctors at VOSM are even further sub-specialized into the disciplines of sports medicine joint replacement traumajuvenile orthopedic conditionsregenerative medicine andorthopedic surgical oncology as well as conservative medical management and rehabilitation treatments for osteoarthritis and soft tissue injuries. VOSM is the worlds first and only veterinary sub-specialty group concentrating on canine sports medicine. The doctors at VOSM have a strong understanding of the activities performed by and injuries occurring in working and performance dogs. They also understand not only the need to accurately diagnose and treat working and sporting injuries but the requirements of returning these athletes back to full performance.

Provide your best care with more bridges and less barriers.

Veterinary Orthopedic & Sports Medicine Group is looking for a Full-Time Client Service Representative to join us as part of the Thrive Pet Healthcare community.

Role Responsibilities:

• Support veterinarians to ensure quality veterinary care advocate for pets and educate clients.
• With each hospital function assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Communicating via phone email and in person with clients and actively listening to their concerns.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options medications and additional treatments.
• Assist in maintaining relevant comprehensive medical records with the support of practice systems.
• Present clients with financial options and process payment
• Ensure the lobby is clean organized and welcoming
• Be willing to guide mentor and support fellow team members.

Experience & Skills Requirements:

• Prior experience in a veterinary setting required
• Veterinary Client Service Representative experience strongly preferred
• High School diploma or equivalent

Youll Grow With Us

Here you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast diverse and free library of continuing education courses - ThriveU
• Live virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
• Scholarship opportunities and tuition reimbursement

And with so many locations nationwide you can find and move into any specialty hospital type or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $18 - $23 / hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location

Benefits our care in action

We provide benefits spread comprehensively across your mental physical emotional and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time offincluding 8-weeks of full-pay parental leave bereavement to grieve both humans and pets and time off for new pet adoptions
• Top quality medical dental and vision insurance plus health savings account and flexible spending account
• Pet perksincluding free exams discounts on products and services and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children adults and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program

and so much more!

At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity of all of our team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered.

We look forward to hearing from you apply today!