Orders & Claims Intern

For over 75 years BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team youll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new sustainable and responsible ways.

Our roll up your sleeves and get the job done approach to work creates an environment where self-starters problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

Its a colorful world - make your mark by joining the BIC team today.

As a member of our highly efficient team in Sofia you will be responsible for providing timely support to BICs B2B customers around the world. As an Order&Claims intern you will gain knowledge in the entire customer lifecycle - from receiving orders to payment to answering customer inquiries you will be a part of driving our business forward.

What Youll Do:

Order Management:

• Capturing creating maintaining tracking and fulfilling customer orders and requests received via different information channels.
• Handle customer orders and requests to settlement within predefined timeframes according to company standards.
• Coordinate processes flows of pricing quantity or product replacements returns and corrections.

Billing & Invoicing:

• Creating invoices for customers orders to customers and requesting them to settle the dues.
• Ensure that invoices are generated and sent timely to customers.
• Ensuring customers receive and accepted their bills ready for on-time payment.

Claims Management:

• Handle customer complaints and resolve issues.
• Follow-up communication with customers and local teams resolving issues.

What Youll Bring To BIC:

• Willingness for self-development
• Highly motivated with the drive to make a difference and challenge the status quo
• Self-drive to take a task to its resolution
• High interpersonal skills to effectively coordinate/ communicate simultaneously with multiple stakeholders in the persuasion of a shared goal
• Ability to work with a broad spectrum of people across various cultures
• Accuracy and detail-oriented

What We Offer You:

• Opportunity To:Gain real-world experience working alongside industry experts leverage potential foreign language skills as a part of our global organization
• To Obtain Skills In: Written Communication SkillsVerbal Communication SkillsInterpersonal EffectivenessBuilding Collaborative RelationshipsTeamworkClient-oriented BehaviorEntrepreneurial OrientationContinuous Improvement MindsetAnalytical ThinkingAttention to DetailInitiativeResults OrientationCompliance FocusSelf-organization & Planning SkillsTime Management SkillsPrioritization SkillsProblem-Solving SkillsAbility to work in a dynamic environmentAbility to work independentlyAbility to handle stressPersonal CredibilityPersonal JudgementReliabilityFlexibilityAdaptivity
• Gain Knowledge In: Order management processesFinanceand logistics processesAwareness of the customer specificsAbility for timely and accurate request Order and claims processingAbility to ensure effective and timely delivery of goodsAbility to proactively address possible issuesAbility to effectively handle customer complaintsAbility to effectively resolve escalationsAbility to navigate multipleAbility to ensure data accuracy and completenessLogical Thinking SkillsAccountabilityEmpathyTimely Issue Resolution SkillsAbility to engage internal and external stakeholdersAbility to establish positive & trusted external stakeholder & customer relationshipsMS Office 365SharePointJD EdwardsServiceNowSHOWCASEIVR
• Our benefits:
  • Hybrid model of working;
  • Food Vouchers - 200 BGN;
  • Transportation and Communication Allowance 120 BGN;
  • Training materials;
  • Coffee Fruits and Healthy Food in the office.

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products make better decisions and better serve our customers. We do not discriminate based upon race religion color national origin gender sexual orientation veteran status disability status or similar characteristics. All employment is decided based on qualifications merit and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice all resumes submitted by search firms to any team member at BIC via email or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.

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