Client Feedback & Admin Intern
Client Feedback & Admin Intern
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Job Description
Job Title: Client Feedback & Admin Intern
Location: Westlands Nairobi
Duration: 6 months (with potential for absorption into a full-time role)
Allowance: KES 20000 per month
About the Role:
Our client a dynamic and fast-growing recruitment and talent solutions firm is seeking a proactive Client Feedback & Admin Support Intern. The role is designed to enhance the client and candidate experience by managing inquiries coordinating feedback loops and supporting brand visibility through social media content scheduling. This internship offers hands-on exposure to client relationship management administration and digital engagement with a clear pathway for growth into a Communications & Client Experience Officer or Marketing Associate role.
Role Purpose:
To ensure seamless communication with clients and candidates manage inquiries efficiently support social media engagement and contribute to overall client satisfaction.
Key Responsibilities:
- Redirect and resolve incoming client and candidate inquiries promptly and effectively.
- Manage communication channels including WhatsApp email LinkedIn and company website.
- Collect record and report feedback from clients and candidates systematically.
- Support recruiters with follow-ups on candidate communication.
- Work closely with the CEO and Business Development team on new business inquiries.
- Schedule social media posts (LinkedIn Facebook Instagram) according to the content calendar.
- Monitor social media engagement flag trends and track audience questions.
- Maintain accurate records of client details including contact information.
- Prepare and share timely reports with internal teams.
Collaboration Points:
- Work with recruiters and coordinators to ensure inquiries are responded to in a timely manner.
- Support the Sales team by redirecting correspondence and responding to potential client inquiries.
Requirements:
- Fresh graduate or student eager to gain practical experience in customer experience administration or communications.
- Strong communication organizational and interpersonal skills.
- Familiarity with social media platforms (LinkedIn Facebook Instagram).
- Eager to learn adaptable and able to work well in a team environment.
Growth Opportunity:
This internship offers a structured career pathway into roles such as:
- Communications & Client Experience Officer
- Marketing Associate
Application Process:
Send your CV and a short cover letter with through our Career Page.
For any applications difficulties or queries please contact us at.
Deadline for applications: 1st September 2025
Employment Type
Full Time
