Bylaw Services Manager

Qualifications (Education Training Experience)

• Degree in Business Administration accounting or a related field.
• 5 years of experience in an Administration Role.
• 2 years of Bylaw knowledge.
• Valid drivers license.

Major Duties and Responsibilities

• Oversee day-to-day operations of the Bylaw Services team to achieve service and performance goals.
• Establish workplace expectations provide coaching and feedback and foster a positive and accountable work culture.
• Lead workforce planning hiring training performance management and succession development.
• Oversee parking systems (lots and meters) impound processes and auction workflows ensuring sound business and financial practices.
• Monitor and evaluate service delivery to align with community safety and well-being priorities.
• Be an expert in Bylaw serving as the subject matter expert on municipal bylaws and related enforcement practices.
• Provide timely reporting analysis and recommendations to senior management.
• Monitor and evaluate service delivery to align with community safety and well-being priorities.
• Understand the interconnections between Bylaw and broader Community Safety and Well-Being priorities.
• Address escalated complaints and inquiries regarding tickets impounds and enforcement processes.
• Represent the City in judicial proceedings related to bylaw infractions.
• Build and maintain strong working relationships with internal departments Prince Albert Police Service Provincial ministries such as the Ministry of Justice and Attorney General and external contractors.
• Manage information-sharing and contractual obligations with SGI and other agencies.
• Preparation of the Bylaw Services annual budget reports research and other projects as required.
• Ensure compliance with collective agreements municipal policies and Occupational Health and Safety policies and procedures.

Key Behavioural Competencies

Attention to Detail

• Maintains accuracy in high-volume changing environments; identifies inconsistencies and addresses them proactively.
• Demonstrates flexibility in adjusting direction processes and/or priorities.
• Ensures compliance with legislation bylaws and policies.

Leadership and People Management

• Coaches motivates and develops staff while fostering teamwork and accountability.
• Provides clear direction and performance expectations.

Initiative and Innovation

• Works independently drives improvements and introduces new approaches to enhance performance.
• Identifies opportunities to modernize processes systems and enforcement practices.
• Anticipates emerging community issues and proactively develops strategies to address them.

Organization and Multi-Tasking

• Balances competing priorities effectively delegates appropriately and manages change with confidence.
• Maintains focus and productivity in high-pressure or rapidly changing environments.
• Adjusts strategies and uses resources effectively.

Collaboration and Communication

• Builds positive relationships with colleagues stakeholders and community partners through clear respectful and solution-focused communication.
• Communicates complex or sensitive information with clarity diplomacy and discretion.
• Represents the City professionally in dealings with the public media and external agencies.
• Demonstrated ability to work as an enthusiastic and positive team member in a results oriented environment.

Key Technical Skills and Abilities

• Strong understanding of The Cities Act The City of Prince Alberts Traffic Bylaw and other applicable policies principles acts regulations and guidelines.
• Ability to interpret and apply legislation regulations and policies consistently and fairly.
• Knowledge of parking systems impound operations and auction procedures.
• Proficient with a variety of enforcement related software competent in Microsoft Office Suite including word processing database spreadsheet and presentation software.
• Proficient in understanding accounting principles including budget preparation monitoring and reporting.