Policy Support Officer
Policy Support Officer
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Job Description
Policy Support Officer
Job No: 676958
Brisbane - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 2
We have a 6-month secondment opportunity available for someone to join our InsuranceOperations team as a Policy Support Officer in Brisbane.
This role is accountable for performing policy administration tasks for Consumer / Niche brands consisting of Suncorp AAMI Apia GIO Shannons CIL Bingle Essentials and Terri Scheer. This role acts as a referral point across the business for policy support and administration queries making us a key team in delivering on great customer experience.
What youll do
- Accurate and timely processing of policy administration tasks within Consumer and Niche Insurance brands.
- Develop relationships with internal and external customers provide support to the partnered teams to ensure accurate and timely processing of activities within agreed SLAs.
- Monitoring and actioning the centralised mailboxes or workflow systems and internal phone queue.
- Make decisions interpret data and process and resolve issues within delegated authority.
- Action and process exceptions from our extended offshore teams and ensure that work flows through to correct next step for our customers.
- Maintain knowledge across processes systems and guidelines.
- Adhere to all compliance requirements and complete all compliance training.
- Deliver outstanding customer service within required service level agreements.
- Support a collaborative work environment to achieve team and department goals.
What youll bring
- Demonstrated experience and high performance in yourcurrent role
- Proven experience in balancing multiple key deliverables in a dynamic environment
- Attention to detail accurately checking and processing tasks and showing concern for all aspects of the role
- Change management ability to recognise understand and support need for change and anticipated impact on both the team and self
- Communication Skills ability to convey and explain information coherently and confidently both oral and written
- Computer Skills - Proficient keyboard skills and knowledge in Microsoft Office applications
- Customer Service committed to increasing customer experience and delivering high quality solutions within required timeframes
- Cultural Sensitivity understand the cultural differences when working with the offshore business partners
- Decisiveness ability to make effective decisions in a timely manner
- Planning and organisation skills establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same
- Problem solving ability to quickly grasp information and/or seek out information break down problems and situations into simple lists of components options or alternatives
- Rapport Building use interpersonal style to establish and develop relationships
- Proficient in using the protect system to support day-to-day work activities
If this sounds like the opportunity you have been looking for apply online today! For more information please contact
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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