IT Support Analyst III

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Hours:

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Pay Details:

Were committed to providing fair and equitable compensation to all our colleagues. As a candidate we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions including pay details for this role.

Job Description:

About This Role
We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. Youll join others in environment management maintenance monitoring performance and incident management as well as production support activities. Theres meaningful work at every turn! As part of this role you will be an L2 Operations Analyst supporting a wide array of applications.
Heres some of what you may be asked to perform:

• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
• Provide effective day-to-day applications and systems support: identify assess recommend escalate resolve report document communicate.
• Handle Incident Management for outages effectively communicate with clients during service outages and ensure the outages are resolved efficiently with minimal impact.
• Ensure timely notification and escalation of possible issues/problems provide options and recommendations for prompt resolution.
• Identify address application/data issues cross-capability and cross-release issues that affect application integrity.
• Participate in Change Management. Support the installation configuration upgrade of business applications/systems in coordination with appropriate stakeholders.
• Perform Applications health checks and periodically monitor the Applications during the working hours.
• Adhere to existing processes and standards business technology architecture risk and production capacity guidelines. plan monitor and escalate issues as required.

Job Requirements
What can you bring to TD Share your credentials but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 2 3 years of relevant working experience supporting Windows and UNIX based applications preferably in a fast-paced and dynamic Finance industry.
• Strong communication skills and comfortable working with vendors.
• Work effectively as a team supporting other members of the team in resolving critical service issues.
• Multi-Skilled and willingness to get cross-trained across applications and be able to Support them.
• Self-driven and able to work with minimum supervision.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience working with incident management platform like ServiceNow.
• Experience utilizing tools such as Splunk DataDog or Dynatrace to investigate issues.
• Relevant certification such as ITIL Foundation and Azure Fundamental would be highly desirable.
• Comfortable to work in shift and on weekends/Public Holidays as part of the 24/7 Follow-the Sun support model. The working hours are 8am 5pm or 11am 8pm.
• The role will also require candidate to work from office a few days a week on hybrid basis.

Who We Are

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits including medical coverage paid time off career development and reward and recognition programs.

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.