E-Commerce and New Account Specialist
E-Commerce and New Account Specialist
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1 Vacancy
Job Description
At ChemTreat we understand and respect the awe-inspiring power of water to impact industries and to sustain and enhance lives. Our 2000 associates across North and South America maximize this power for our customersfrom power producers to food and beverage companies to the automotive industry.
When you join the nations largest and fastest growing specialty chemical company dedicated solely to industrial water treatment youll work side-by-side with those customers helping them save millions of dollars and grow their businesses all while protecting people and the environment. Our whatever-it-takes mindset allows us to turn our 50 years of experience and innovative thinking into meaningful outcomes for our customersand rewarding careers for our people.
GENERAL DESCRIPTION
Fulfill internal and external customer needs as an E-commerce and New Account Specialist through a high volume of complex electronic requests (averaging 30 - 40 requests a day) while also handling phone requests (averaging 8 - 10 phone calls a day). The E-commerce and New Account Specialist provides unscripted customized professional service with the expectation that the Specialist has sole ownership over the resolution within the required window. Schedule alternates between 8:00 AM EST - 4:30 PM EST 8:15 AM EST- 4:45 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Understand process and confirm on average 30 - 40 customer Purchase Orders (PO) through various methods of receipt including but not limited to e-mail fax EDI (Electronic Data Interchange) customer e-commerce websites and mail
Support the sales force to resolve complex situations
Problem solve delivery issues probe and fact find for key elements and track orders to delivery
Create new accounts in system
Maintain and navigate customer e-commerce websites to pull and confirm customer orders
Review customer Purchase Orders (PO) for order entry
Accurately place text-based customer PO and e-mail chain orders
Read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Provide Phone Support (Back Up Phone Support Team)
Place phone orders as needed
Read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Control the phone calls (direction pace tone)
Diffuse irate callers
SUPPLEMENTAL RESPONSIBILITIES
Develop and share best practices with team
Understand and adapt to change in processes and procedures.
Additional duties as assigned
OTHER INFORMATION
Comprehensive 60-day training program including but not limited to supporting the customer contact center.
Cross-training in other areas within the department
18-24 months commitment in Corporate Services
Development opportunities for company growth if so desired
KNOWLEDGE & SKILLS
Technical Analytical skills and business knowledge
Communication and Interpersonal skills; Teamwork and leadership
Organizational skills; Self-management
Ability to understand lean manufacturing metrics as they relate to daily performance measures
EDUCATION & EXPERIENCE
Associates Degree Bachelors Degree Preferred
2-3 years of business and/or customer contact center experience preferred
Spanish verbal and written skills a plus but not required
PHYSICAL DEMANDS
Constantly required to sit and occasionally required to walk stand climb (includes stairs) balance stoop bend kneel crouch or crawl and talk hear and smell
Constantly using hands and fingers to handle feel or operate objects and computer keyboards.
Routinely required to reach with hands and arms squat turn/twist or reach lift carry push or pull up to 20 pounds
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS & ENVIRONMENT
Consists of an indoor work office environment with good ventilation adequate lighting and low noise levels.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $24.75 - $24.75 USD per hour.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
