Customer Representative, Large business and governments markets, Bell Canada
Customer Representative, Large business and governments markets, Bell Canada
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Req Id:425052
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team youll work across a portfolio of brands and solutions. From Bells best networks for the home the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And its not just the options we provide its how we provide them. On this team youll be a part of a focus to continuously improve the customer experience making it more seamless intuitive and responsive.
Name and description of the hiring department:
The candidate is required to work with multiple systems to process orders for equipment and services. He must communicate with the customers to answer various requests for services to clarify the details of the orders contracts and emitted invoices. The tasks include ensuring the delivery of equipment and services to customers and the continuous update of the data relating to customers orders.
Job Duties / Accountabilities:
- Maintain control of the process from beginning to end for clients
- Communicate with other services and partners to coordinate a response adapted to the specific needs of the client
- Prepare and make arrangements for ordering of equipment while meeting deadlines and track orders until execution: prepare bids proposals and contracts with precision
- Perform pre-sales activities point of contact with sales and supplier
- Ensure that the orders meet the business requirements (contract / purchase order special discount warehouse shipping and billing information)
- Ensure the execution of the order and follow up with the customer to ensure his satisfaction
In case of date change check the availability of the equipment with the supplier and coordinate activities with internal and external partners (manufacturers) and external customers - Ensure the delivery of the equipment
- Verify all change order and clients approval to ensure the accuracy of billing
- Detect and correct any errors
- Addressing inquiries from customers regarding billing
- Take calls from customers
- Always ensure that the SOX compliancy rules are maintained with each transaction
- Perform billing and credits in SAP
Essential Qualifications / Competencies:
- Ability to multitask
- Ability to learn new system quickly
- Abilities in interpersonal relationships required to be able to empathize with clients who raise concern and/or complaints
- Research skills: knowledge gathering information from various sources to track and update commands
- Attention to detail to ensure the accuracy of the information and keep accurate records efficiently
- Ability to work with tight deadlines
- Strong planning and organization
- High adaptability to change
- Ability to deal with ambiguity
- Resistance to stress and handle multiple files
- Autonomous
- Assiduity
- Intermediate knowledge of Microsoft Office: Outlook
- Intermediate knowledge of Microsoft Office: Word Excel
- Ability to extract data while talking on the phone with clients
- Experience in coordinating issues and liaison with suppliers and partners
- Verbal communication skills necessary to clarify points relating to orders and contracts
- Bilingual
Preferred Qualifications / Competencies:
- Advanced knowledge of SAP SD module P50 Business (contracts orders and billing)
- Knowledge of UDB UT and BSS
- Written Communication Skills for writing emails and notes
- Knowledge of direct sales products and systems
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 08/21/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: Canada QC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
Unclear Seniority
Employment Type
Full Time
