HR Services Administrator I
HR Services Administrator I
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Job Description
Job Title: HR Services Administrator I
Location: Newport Beach CA 92660
Duration: 6 months contract (Good Possibilities of extension)
Job Description:
How you will make an impact:
Case Management:
- Act as the first point of contact by responding to employee HR-related inquiries through Workday Help ensuring alignment with established service level agreements (SLAs).
- Provide accurate and timely support across a range of HR topics including benefits time off payroll compensation Workday navigation and basic troubleshooting.
- Ensure all employee interactions are handled with professionalism efficiency and a focus on creating a positive experience.
- Track document and manage all cases within Workday Help ensuring completeness and timely resolution.
- Escalate Tier 2 inquiries to the appropriate HR teams with clear documentation and smooth handoffs to maintain continuity of service.
- Analyze case data to identify recurring issues and recommend process enhancements that improve efficiency and the overall employee experience.
- Partner with HR Services peers and leadership to share insights identify trends and contribute to content development for HR Centers of Excellence (COEs).
Additional HR Support:
- Serve as the initial point of contact for HR-related inquiries received via voicemail (Benefits AskHR and Employment Verification) digital mail and physical mail.
- Complete assigned Workday inbox tasks such as Create Position Legal Name Change Approvals Memorial Contributions and other routine actions.
- Contribute to the creation and maintenance of employee-facing content and Help Articles using case trends to promote self-service and improve the employee experience.
- Establish strong working relationships with HRIS HR Business Partners Benefits Payroll Compensation and other HR teams through timely and accurate task execution.
- Use established reports to audit data entries and business processes in Workday identifying and correcting discrepancies to maintain data integrity.
- Handle sensitive employee information in accordance with data privacy and confidentiality standards.
- Participate in projects aimed at leveraging technology to enhance team efficiency and the overall employee experience.
- Uphold standards for process consistency data integrity privacy and regulatory compliance in all activities.
- Assist with audit preparation and reporting tasks to ensure data accuracy and compliance with internal controls and regulatory requirements.
- Support compliance activities such as I-9 reverifications and labor law poster distribution.
- Respond to employment verification requests from vendors employees and unemployment agencies in a timely and accurate manner.
- Support onboarding activities including New Hire Orientation service date submissions and benefit enrollment communications.
- Assist with invoicing and purchase orders as needed.
The experience you will bring:
- Demonstrated ability to communicate with empathy resolve issues effectively and deliver a positive experience.
- Strong partnership skills with a proactive approach to resolving inquiries and supporting cross-functional teams.
- Excellent attention to detail with a focus on data accuracy compliance and process integrity.
- Proficient in both written and verbal communication with the ability to convey information clearly and professionally.
- Ability to exercise discretion maintain confidentiality and handle sensitive information professionally.
- Strong organizational skills and ability to multi-task meet deadlines and prioritize workload.
- Skilled in interpreting data identifying trends and translating insights into actionable recommendations.
- Resourceful and analytical with a focus on delivering thoughtful employee-centered solutions.
- Naturally inquisitive with a strong sense of ownership and a desire to continuously learn and improve.
- Proactive and driven with a strong commitment to quality and achieving outcomes in a fast-paced environment.
- Ability to use data to identify opportunities for process enhancements and automation.
- Equally effective working independently or collaboratively with a dedication to team success.
What will make you stand out:
- 2-4 years experience in Human Resources shared services or customer support role.
- Bachelors degree in human resources Business or a related field - or equivalent combination of education and relevant experience.
- Proficient in Microsoft Office Suite with strong technical skills and willingness to learn new applications.
- Experience with HRIS platforms preferably Workday.
- Familiarity with case management systems such as Workday Help ServiceNow or similar platforms is preferred.
- Solid understanding of general HR processes employment regulations and compliance requirements.
Trinus Corporation a leading provider of technology solutions and services with over 25 years of experience is a certified WBE/MBE/SBE/SDB firm accredited by WBENC NMSDC and SBA. Our mission is to shape the future of work by aligning the right mix of people process technology and innovation to efficiently meet our clients business objectives. At Trinus we understand that finding the right opportunity is pivotal in your career journey. Our staffing services go beyond mere placements; they are about matching your skills and aspirations with the perfect fit. To learn more about us please visit our website
Employment Type
Full-time
