Entertainment Production Services Supervisor
Entertainment Production Services Supervisor
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Job Description
The Encore Boston Harbor Entertainment Production Services (EPS) Supervisor will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbors convention areas at a supervisory level. This includes but is not limited to: maintaining processes scheduling and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.
JOB RESPONSIBILITIES:
- Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
- Participates in short-and long-term departmental goals objectives policies and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
- Actively contributes to the departmental performance and the accuracy confidentiality and thoroughness of departmental policies and procedures; records and reports.
- Verifies that all applicable internal policies federal and state laws rules regulations and controls property wide are enforced within the department.
- Delivers and maintains a maximum level of property-wide service and satisfaction.
- Contributes to company-wide communication and best practices.
- Effectively trains technicians on various job duties
- Keeps informed of all new developments within the department.
- Effectively overcomes obstacles with both internal and external teams to achieve superior guest satisfaction and resort productivity.
- Manages multiple priorities simultaneously and meets deadlines often in stressful and high-pressure situations.
- Assists AV Technicians with equipment deployment/setup calibration and system debug.
- Maintains daily communication with project team on job progress and status.
- Maintains a professional work experience and positive interaction with all trades on projects.
- Sets up meetings and conferences.
- Sets up and maintains all computers LCD projectors and all other audio visual equipment for our customers.
- Efficiently pulls terminates tests and labels field cabling to the correct locations.
- Operates powered powder actuated and hand tools to install supporting infrastructure.
- Utilizes provided AV System Drawings to install and connect tidy and serviceable devices behind displays in furniture and in AV system racks.
- Assists with troubleshooting by verifying and testing cabling and checking power/signal flow.
- Makes contact with the clients to ensure scheduled meetings go smoothly.
- Works with safety as a priority and follows department and company safety standards.
- Maintains relevant knowledge of industry through continuing education and training.
- Performs any other job-related duties as assigned.
Qualifications :
JOB REQUIREMENTS:
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school or equivalent degree required. Bachelors Degree in a related field or equivalent experience preferred.
Minimum of 8 years of audio visual technician experience in a high volume convention facility is required.
Excellent written and verbal communication skills are required.
Requires general computer skills and basic knowledge of Microsoft Office and File Maker Pro
Must possess outstanding organizational interpersonal and administrative skills as well as excellent attention to detail.
Knowledge of audio mixing video routing video switching projection graphics PPT Collaboration Tools (Skype WebEx Google Docs Polycom VC) lighting boards DMX lighting set up and strike.
Requires exceptional organization and communication skills.
Language Skills:
Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is typically moderate. When on the convention floor or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
- Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be able to work varying-schedules to reflect the business needs of the property.
- Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold heat humidity precipitation wind noise and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders lifts catwalks and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).
Additional Information :
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
