Head HR Shared Services
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Knowledge Base Management:
Develop write and continuously update high-quality Knowledge Base Articles (KBAs) standard operating procedures (SOPs) job aids and process documentation for use by Global People Solutions and other operations teams.
Partner with subject matter experts across different HR operations teams to gather information and translate complex processes into clear user-friendly documentation.
Maintain an organized library of KBAs ensuring content is current accurate and meets the operational needs of global teams.
Monitor content usage and feedback to identify gaps inaccuracies or opportunities for improvement proactively updating KBAs as needed.
Training Delivery & Coordination:
Design coordinate and deliver training sessions (virtual and/or in-person) for new and existing processes tools and operational updates.
Support the onboarding of new hires by providing essential process and system training leveraging up-to-date KBAs and training materials.
Gather feedback from training participants to evaluate effectiveness and identify areas for improvement.
Collaborate with team leads and managers to schedule and track the completion of required training modules.
Continuous Improvement:
Work closely with process owners SMEs and managers to identify areas for process improvement and standardization updating documentation and training materials accordingly.
Assist in developing quality assurance checks to ensure that knowledge is being applied consistently across teams.
Support standardization efforts and promote best practices in knowledge sharing and learning delivery.
Stakeholder Engagement:
Serve as a point of contact for documentation and training queries within the broader HR Operations and Global People Solutions teams.
Keep relevant stakeholders informed of content updates new training initiatives and changes in process documentation.
Foster a knowledge-sharing mindset by encouraging feedback and participation in content development.
Qualifications:
Basic Qualifications:
Bachelors degree and 12 years of experience in HR Operations Shared Services Knowledge Management or a related field.
Demonstrated experience creating clear concise process documentation SOPs or Knowledge Base Articles.
Experience delivering or facilitating training sessions for small or large groups.
Proficiency in Microsoft Office Suite (Word PowerPoint Excel); experience with content management or knowledge management tools is a must.
Preferred Qualifications:
Familiarity with enterprise HR systems (e.g. Workday) case management tools (e.g. ServiceNow) or other relevant platforms.
Strong attention to detail organizational and project management skills.
Excellent written and verbal communication skills.
Ability to quickly learn new processes and translate them into effective training or documentation. A continuous learner and collaborative team player with a passion for equipping others with knowledge.
Competencies:
Technical writing and content design
Process thinking and operational alignment
Learning agility and training facilitation
Knowledge Base Management:
Develop write and continuously update high-quality Knowledge Base Articles (KBAs) standard operating procedures (SOPs) job aids and process documentation for use by Global People Solutions and other operations teams.
Partner with subject matter experts across different HR operations teams to gather information and translate complex processes into clear user-friendly documentation.
Maintain an organized library of KBAs ensuring content is current accurate and meets the operational needs of global teams.
Monitor content usage and feedback to identify gaps inaccuracies or opportunities for improvement proactively updating KBAs as needed.
Training Delivery & Coordination:
Design coordinate and deliver training sessions (virtual and/or in-person) for new and existing processes tools and operational updates.
Support the onboarding of new hires by providing essential process and system training leveraging up-to-date KBAs and training materials.
Gather feedback from training participants to evaluate effectiveness and identify areas for improvement.
Collaborate with team leads and managers to schedule and track the completion of required training modules.
Continuous Improvement:
Work closely with process owners SMEs and managers to identify areas for process improvement and standardization updating documentation and training materials accordingly.
Assist in developing quality assurance checks to ensure that knowledge is being applied consistently across teams.
Support standardization efforts and promote best practices in knowledge sharing and learning delivery.
Stakeholder Engagement:
Serve as a point of contact for documentation and training queries within the broader HR Operations and Global People Solutions teams.
Keep relevant stakeholders informed of content updates new training initiatives and changes in process documentation.
Foster a knowledge-sharing mindset by encouraging feedback and participation in content development.
Qualifications:
Basic Qualifications:
Bachelors degree and 12 years of experience in HR Operations Shared Services Knowledge Management or a related field.
Demonstrated experience creating clear concise process documentation SOPs or Knowledge Base Articles.
Experience delivering or facilitating training sessions for small or large groups.
Proficiency in Microsoft Office Suite (Word PowerPoint Excel); experience with content management or knowledge management tools is a must.
Preferred Qualifications:
Familiarity with enterprise HR systems (e.g. Workday) case management tools (e.g. ServiceNow) or other relevant platforms.
Strong attention to detail organizational and project management skills.
Excellent written and verbal communication skills.
Ability to quickly learn new processes and translate them into effective training or documentation. A continuous learner and collaborative team player with a passion for equipping others with knowledge.
Competencies:
Technical writing and content design
Process thinking and operational alignment
Learning agility and training facilitation
Key Skills
- Crane
- Accomodation
- Conveyancing Paralegal
- Fact
- Computer Engineering
