drjobs Enterprise Customer Success Manager

Enterprise Customer Success Manager

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1 Vacancy
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Job Location drjobs

New York City, NY - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Play a pivotal role in owning relationships with Wixs largest strategic accounts. Youll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business your day-to-day you will:

 

  • Own relationships with Wixs largest strategic accounts collaborating across internal teams to ensure partnership success

  • Understand the technical and business environments of our customers to drive growth and achieve business outcomes

  • Master platform capabilities integrations and data structures to deliver tailored solutions aligned with customer goals

  • Conduct QBRs ABRs and business reviews to assess progress identify opportunities and demonstrate Wixs impact

  • Partner with product teams to create customized onboarding workshops and training

  • Identify growth opportunities manage renewals and respond to complex customer inquiries with effective solutions

 


Qualifications :

  • 7 years of experience in account management or customer success roles including 3 years managing large strategic accounts (SaaS Enterprise level experience preferred)

  • Expertise in user journey marketing GTM strategies integrations and data analysis

  • Skilled in identifying customer objectives and pain points with proven ability to drive customer satisfaction adoption growth and retention 

  • Exceptional communication and presentation skills including executive-level interactions

  • Strong organizational project and time management skills

  • Adaptable and capable of thriving under pressure in a dynamic environment


Additional Information :

We are Wixs Enterprise team. Were a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart savvy tone of voice were pushing the boundaries of what it means to market SaaS products. The groundwork has been laid and were ready to take off. Come join us.

 

The approximate base compensation is $128000- $144000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. 

 

The final package may vary and will be determined by various factors including location the role is expected to be performed shift candidate profile and ideal qualifications. 

 

In addition to a competitive compensation package and opportunities for professional growth Wix offers comprehensive benefits to support the well-being and financial security of our employees.

 

You can read more about our comprehensive benefits package here


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

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