Manager, Operations & Administration Strategy- Airport Dimensions

Collinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1800 people.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 colleagues globally.

What does a Manager Operations & Administration Strategy do

Airport Dimensions is seeking a strategic and detail-oriented Manager Operations & Administrative Strategy to join our growing Operations Support and Guest Experience team. This new role will serve as a critical liaison between Operations and other key business groups and workstreams driving alignment across budgets forecasts and real-time spending. The ideal candidate will bring both financial acumen and operational insight to help streamline processes improve reporting and identify opportunities for increased efficiency and cost savings.

This is a full-time exempt position suitable for candidates with strong cross-functional collaboration skills and a background in budgeting process improvement and data analysis.

What Youll Do:

• Maintain centralized documentation and serve as subject matter expert on Operations contracts including scope renewal terms and compliance triggers.
• Track and drive forward cross-functional operational initiatives (e.g. vendor contracts in-lounge bonus programs engagement projects) ensuring timely execution.
• Act as conduit and communication point of contact for all Operations and Guest Experience needs from critical cross-functional stakeholders including Finance Procurement and others supporting commercial strategy
• Serve as primary operational contact to Business Development providing accurate and well-vetted data for new business opportunities.
• Support operational reporting and data analysis (e.g. headcount spend trends staffing asks) to inform resource planning and strategic decisions.
• Compile and present monthly quarterly and ad-hoc operational performance reports.
• Ensure Ops-related spend complies with financial policy contract terms and legal/regulatory standards.
• Serve as the primary liaison between Operations Support and functional stakeholders facilitating clear communication on financial matters and priorities.
• Act as first point of contact for AD Finance when operational inputs are needed enabling Finance to focus on FP&A while gathering and validating inputs from the Operations Support team.
• Receive review and route invoices for Operations Support; validate scope and pricing against contract terms apply correct coding and coordinate with Accounting for timely processing.
• Own and manage approval workflows for operational expenditures staffing asks and contract-related decisions. Monitor approval flows and clear blockers.
• Monitor actual spend vs. forecast pacing flag risks and support Finance and Ops leadership with timely variance analysis.
• Collaborate with Guest Experience Procurement D&C Accounting and Business Development teams to ensure alignment on spend contract execution and operational priorities.
• Provide spend analysis and cost tracking as needed to support access strategy and related initiatives including airline contracts pre-book strategy ancillary sales and Guest/Employee Experience programming.
• Serve as a financial and operational support resource ensuring commercial and operational teams have the visibility and controls needed to execute their strategies.

What Youll Need

Required Qualifications

• Bachelors degree in finance business or a related field.
• Minimum of 5 years experience in finance operations or administrative planning with a focus on operational support and financial management.
• Proven experience in managing or supporting budgeting forecasting and expense tracking processes.

Financial Acumen

• Proficient in reviewing and validating invoices contracts and budgets; understands GL coding cost centers and entity structures.
• Comfortable partnering with Finance teams and interpreting budgets/forecasts
• Ability to explain budget variances using operational context and insight.
• Knowledge of financial compliance standards and ability to ensure spend aligns with policy and contract terms.
• Proficiency in using financial and operational software tools (e.g. Excel financial management software automation tools) to manage data track expenses and generate reports.

Process Improvement and Automation

• Experience managing approval workflows and supporting systems like Smartsheet Excel or PO platforms.
• Comfortable introducing and maintaining operational systems; own related administrative setup and process documentation.
• Highly organized and detail-oriented; maintains oversight of in-progress approvals compliance status and contract terms
• Demonstrated ability to identify and implement process improvements that enhance efficiency accuracy and control.

Communication and Collaboration

• Proven cross-functional collaboratorable to coordinate with Finance Operations Support Procurement Accounting and others.
• Clear communicator who can bridge strategic intent and day-to-day execution.
• Proactive in surfacing roadblocks establishing solutions raising relevant questions and driving decisions forward.

Organizational Skills

• Excellent organizational skills with the ability to work independently self-motivate and manage tasks across teams ensuring deadlines are met and processes are completed efficiently.
• Strong attention to detail ensuring that financial and operational processes are accurate and compliant.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical dental life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).

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