ABOUT KICKOFF
Kickoff is redefining fitness and healthcare. We work with all of the leading health insurance companies to offer insurance-covered AI-enabled preventive health services - everything from personal training to weight loss medications to healthy food.
We are the first and only place anyone can get a personal trainer and nutrition coach covered by insurance. Our elite dual-certified registered dietitian and personal trainer coaches work with clients on weekly video calls stay in touch through daily texts and leverage our AIpowered coach & client apps to drive life-changing improvement in exercise nutrition and wellness. Its a win-win-win:
- Clients get lifechanging results without the price barrier.
- Payors get per member per month savings by keeping members healthy.
- Coaches get a stable highearning career blending their expertise with cuttingedge technology.
Backed by toptier investors and already helping thousands of members nationwide were scaling the first insurance-backed integrated wellness and preventive health platform. If youre energized by massive impact AI that really helps people and a mission that matters join us and help make preventive health accessible for everyone.
THE ROLE
The Head of Business Operations will be responsible for driving rapid growth by optimizing client experience and maximizing client LTV. He or she will turn ambiguous problems into experiments ship improvements fast with Product/Eng and install lightweight processes that scale all with the goal of retaining engaging and driving revenue with our clients.
Its a cross-functional role at the intersection of product process improvement people management analytics design and strategy.
This individual will also serve as a key member of our leadership team helping to craft the big picture strategy for the company.
RESPONSIBILITIES
- Improve client engagement retention referral and revenue-generation via ambitious projects related to product process improvement people management analytics design and strategy
- Conduct quantitative analysis user research and competitive research to understand underlying user needs and opportunities to delight
- Design test and iterate on the optimal programming and journey for our clients
- Serve as a leadership team member and help to guide Kickoffs strategy
WHAT WERE LOOKING FOR
Skills and experience
- 5 years in high-output roles (BizOps/Growth/Product/Ops; consulting/PE a plus) including 2 years at a startup.
- Record of moving a core metric with scrappy experiments.
- Hands-on analytics experience: SQL proficiency; comfort with event tracking and A/B testing.
- AI-native: you use AI to speed analysis draft docs/specs and automate tasks.
- Product sense and experience/ exposure
- Financial modeling experience
Motivations and style
- Passion for our mission and intrinsic motivation to bring it about
- Excitement about collaborating in person at our Soho NYC office with our awesome team
- Startup mindset - youre an owner whos willing to take risks test and learn and move quickly
Head of Business Operations
