Student Accounts Representative

Summary of Position 

The Student Accounts Representative is responsible for a series of process-driven tasks within the Student Accounts department including third-party billing online payment plans cash-batch reconciliation and authorizing student credit refunds.  This role counsels students and their families regarding student accounts. This position coordinates all communication from the Student Financial Services office and is also responsible for hiring training scheduling and supervising student employees. 

Primary Responsibilities

• Manage various student account functions such as preparing daily bank deposits processing credit refunds voiding uncashed checks reconciling international wire paymentsand balancing outside scholarship funds in collaboration with the Administrative Accounting and Financial Aid departments.
• Coordinate external invoicing processes for various third parties such as employers the military government scholarship organizations the Department of Vocational Rehabilitation Services and Native American tribal organizations.
• Serve as the primary contact and troubleshooter for the student accounts software provider.
• Coordinate the reconciliation and billing of the Universitys bookstore accounts program.
• Reconcile daily cash batch and resolve cash register and/or online payment errors. 
• Counsel prospective and current students on topics related to online payments third-party billing credit refunds and bookstore accounts. 
• Approve or decline transcript requests for the Registrars office.
• Coordinate all communication from the Student Financial Services office.
• Hire train schedule supervise and manage performance of student employees. 

Additional Responsibilities

• Present information regarding student accounts at student orientations.
• Perform office operations duties such as ordering supplies sorting incoming mail and scheduling facility management work requests as needed.
• Other responsibilities as apparent or assigned by supervisor(s).

Work Environment and Physical Demands

• The typical work environment is an office.
• Hybrid position: Works four (4) days per week on-campus with one (1) remote work day depending on department and University needs. The hybrid schedule will begin after successful completion of the new employee engagement period and once all onboarding and orientation has been successfully completed.
• Regular computer use.
• Frequent interactions that occur in-person over the phone and Zoom.
• May work some evening and weekend hours during student orientation or related-events (seldom).

Qualifications :

Minimum Qualifications

• Bachelors degree.
• At least three (3) years of related professional experience. Related experience may include customer service counseling insurance claims personal finance banking and/or K-12 or higher education.

Preferred Qualifications

• Bilingual (speaking): Spanish Hmong Somali or Arabic.

Knowledge Skills Abilities

• Committed to providing access to higher education.
• Ability to carry out duties with accuracy and attention to detail despite frequent interruptions.
• Strong problem-solving skills: troubleshoot student account issues and processing anomalies and also able to offer appropriate guidance to families/students in challenging situations.
• Professional written and verbal communication skills including ability to actively listen; Able to disseminate complex procedures into clear instructions for students/families.
• Effective time management skills. Example: timely completion of projects and effectively prioritizing work. Ability to work independently with little supervision
• Ability to maintain confidentiality and demonstrate initiative.

Additional Information :

Compensation & Benefits at Augsburg

• The compensation range is $21.00 - $23.00 per hour DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including: 

• Medical dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees spouses and dependents and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off including 14 paid holidays 12 sick days 2 community service days and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD LTD and life insurance
• Enhanced Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender sexual orientation marital status gender identity race age disability religion national origin color or any other protected class.  

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race color creed religion gender age national origin familial status disability veteran status sexual orientation gender identity gender expression marital status or public assistance status or any other characteristic protected by federal state or local law. 

If you need a reasonable accommodation to complete our application process please contact our Human Resources Department at phone number: or email:

Remote Work :

No

Employment Type :

Full-time