HelpDesk Technician II
HelpDesk Technician II
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Job Description
- Work closely with internal support groups and external service providers to identify resolve or coordinate the resolution of Laptop software problems and issues.
- Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side)
- Ability to provide timely resolution for all end-user requests and root cause analysis for issues
- Ability to Image / Re-image Mac & Windows 11 Operating Systems.
- Strong understanding of common IT infrastructure platforms operating systems tools monitoring and concepts.
- Strong troubleshooting skills with Windows 11 Apple OSX and other business applications.
- Expert desktop imaging and software packaging skills.
- Hand-on experience working with Service Now JSM & Logmein123 Remote tool.
- Hands-on experience with Active Directory Exchange/Office 365 and Group Policy administration.
- Efficiency in working through tools such as Microsoft SCCM and JAMF Casper.
- Resolve incident and support requests from Experian Consumer Services team members via multiple channels (voice tickets email and walk-ups/desk side).
- Makes recommendations for process improvements and technology changes.
- Create and maintain documents and procedures with direction from management.
- Identify and define system security & Vulnerability Management
- Prepare and document standard operating procedures and protocols
- The ability to inspire technicians by providing new ideas or concepts to consider helps roadmap the future.
- Knowledge on Asset Management would be an added advantage.
Qualifications :
- Require a Bachelors degree in Computer Science or other technical degree or equivalent experience
- Typically requires 5 years of related experience
- Must possess strong communication skills (written and oral) as well as significant customer service skills
- Ability to work effectively with cross-functional teams.
- Ability to work in a highly dynamic environment with technical skill levels and skillsets
- Strong analytical and problem-solving skills
- Ability to provide input and recommendations on new technology and process improvement
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
