Managed Service Account Coordinator -
Managed Service Account Coordinator -
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$ 1800 - 2200
1 Vacancy
Job Description
Position : Managed Service Account Coordinator
Working Schedule : 8a-5p EST
Salary Range : $1800 -$2200/month (the final salary will be determined by the candidates level of experience and at the discretion of the client)
Job Overview:
The Managed Service Account Coordinator coordinates and manages scopes of work for specified client programs. The position is responsible for understanding and adhering to the program requirements managing the procurement of labor and material and exceeding customer expectations through efficient communication time management and program knowledge. The Account Coordinator exemplifies superior quality control via thorough contractor and vendor communication scope adherence and troubleshooting. The position is responsible for monitoring profitability and budget adherence and will make recommendations that positively impact both the customer and the organization.
This position must conform to all corporate policies and procedures and uphold ethical standards. This position will embody the companys core values exemplifying them with the utmost integrity. Employees will represent the company and their department with the highest regard in both external and internal communications ensuring a standard of excellence in all interactions.
DUTIES AND RESPONSIBILITIES:
- Provides exceptional customer service by being reliable responsive and efficient and adheres to customer expectations and service level agreement requirements.
- Communicates in a professional manner with vendors and clients in a high-call volume environment.
- Ensure client documents including client profile manuals are complete current and stored appropriately.
- Identifies resources needed to execute work orders in a timely and cost-effective way.
- Monitors scopes of work as appropriate to meet changing needs of the program and ensure work orders and quotes are completed timely and accurately.
- Manages daily workflow in a fast-paced environment and enforces service quality in adherence to the companys Standard Operating Procedures.
- Works proficiently within ARC; maintaining proper job notes for effective inter-departmental communication.
- Assists in continuously developing and maintaining a high quality cost-effective contractor network.
- Possesses a clear understanding of the client program pricing model and billing procedures.
- Responsible for coordinating material procurement and ensuring on-time delivery through proper communication to the field.
- Assists with answering overflow phone calls.
- Builds strong customer relationships and delivers customer-centric solutions.
- Additional job duties/responsibilities as assigned by management.
Required Qualifications:
- 2 years of experience with telephone communications in a customer service-based environment.
- Ability to troubleshoot and resolve client specific problems.
- Ability to maintain a professional presence with all vendors customers colleagues and management.
- Customer service focus with the ability to respond to requests in a timely manner.
- Ability to work in a fast-paced environment with several competing priorities.
- Ability to navigate multiple computer system windows applications and utilize search tools to find information.
- Outstanding communication and presentation skills (verbal and written).
- Proficient in Microsoft Office Suite.
Preferred Qualifications:
- Associates or bachelors degree from an accredited university or college.
- Commercial and/or Industrial lighting experience.
WORK ENVIRONMENT:
- Workstation
Required Experience:
IC
Employment Type
Full-Time
