Retail Vertical Customer Success â Senior Executive
Retail Vertical Customer Success â Senior Executive
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Salary Not Disclosed
1 Vacancy
Job Description
Act as the face of the company and its digital solutions driving customer ROI value creation and business growth through strategic insights and analytics. Build strong partnerships with clients support onboarding and deliver impactful recommendations using NIQ tools and data. Lead client relationships execute service models and coach junior team members while identifying and converting growth opportunities.
Qualifications
23 years of experience in the CPG industry and/or related fields (insights category management market research)
Prior experience with NIQ (or similar) solutions in analytics including POS/Panel data
Strong analytical mind and excellent numerical skills
Proficiency in Microsoft Excel PowerPoint Google Sheets/Slides
Experience handling presentations or willingness to develop presentation skills
Consultative client skills and innovative problem-solving abilities
Effective communication and data visualization skills
Strong organizational and interpersonal skills
Digital savvy and fast learner of tools and concepts
Experience coaching others in data analysis and NIQ tools
Bachelors degree required; Honours degree is a plus
English upper intermediate level
Key Responsibilities
External
Serve as relationship owner within Customer Success
Lead Joint Business Planning (JBP) Quarterly Business Reviews (QBO) and manage Net Promoter Score (NPS)
Educate customers on relevant features and functionalities tailored to their business needs
Deliver insightful presentations and actionable recommendations
Help improve renewal rates by demonstrating clear business outcomes and value
Develop fact-based answers and analyses to complex business questions
Build and maintain strong client relationships including engagement at C-suite level
Identify and convert opportunities including generating sales leads
Internal
Coordinate internal departments to meet client deadlines
Collect and provide feedback to product and operations teams to improve client experience
Collaborate with other business units to identify strategic opportunities
Execute service model and Thought Leadership Projects
Lead client briefings and onboarding processes
Coach junior team members and support their development
Competencies
Listening & understanding
Written & verbal communications
Influencing & negotiating
Service focus & relationship building
Collaboration & teamwork
Creativity & innovation
Information seeking
Consultative storytelling
Process Management
Time Management
Digital Savvy/Technical Capabilities
RMS CPS NIQ Solutions
Retail & FMCG Industry Knowledge
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
