Senior Customer Success Engineer
Senior Customer Success Engineer
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Job Description
Senior Customer Success Engineer
Looking for an innovative high-growth multi-award-winning company in one of the hottest segments of the security market Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at on theVeracode blog and onLinkedInandTwitter.
We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team supporting customers with product adoption and resolving complex technical challenges in their software security programs. Customer Success Engineers play a critical role in building and sustaining customer relationships while driving the adoption and success of Veracode solutions. The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers which helps maintain and grow our business.
The ideal candidate will have a mix of technical and business savvy bringing a consultative mindset and approach an ability to work cross functionally and strong presentation skills. Veracode has an environment that fosters upward mobility and career growth so we are searching for high energy hard-working individuals that would like to grow with us.
What you will be responsible for:
- Discover and understand the technologies solutions constraints and challenges for a cloud security application security and vulnerability management program
- Match Veracode solutions to customers technical security and business needs.
- Assist and advise on the effective use of Veracode security products and their alignment with a customers environment.
- Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful customer launch.
- Demonstrate and integrate Veracode products across the entire software development toolchain.
- Present Veracodes vision strategy and product roadmaps to executives and technical management.
- Provide customer-oriented feedback to internal product development groups to guide the future direction of Veracode solutions.
- Keep abreast of security industry trends emerging development technologies and apply them to improve customers technical goals.
Required Skills:
- Minimum five years experience in the information security or software development industry.
- Customer facing experience with strong listening and business relationship skills.
- Ability to collaborate with and motivate groups towards a unified goal.
- Must be effective working independently and in a team setting.
- System integration and automation experience with an emphasis on CI/CD (AWS Azure DevOps GitHub Jenkins etc.)
- Experience writing scripts with Python Postman etc. to automate tasks via security tool APIs (REST & GraphQL)
What we offer you:
- Outstanding Medical Dental and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on whats most important.
- Take What You Need time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Compensation Transparency
In accordance with U.S. pay transparency laws Veracode provides compensation transparency for roles based in the United States. Clickhereto view our compensation ranges by grade. Please note specific compensation may be influenced by various factors including candidates experience education and work location.
Job Grade: Senior
Employment opportunities are available to all applicants without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode we prioritize a secure recruitment process. Unfortunately fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Heres our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an @ email address.
If you have any doubts about the authenticity of an email letter or telephone communication claiming to be from Veracode please reach out to us atbefore taking any further action.
Required Experience:
Senior IC
Employment Type
Full Time
