Customer Success Engineer
Customer Success Engineer
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
Customer Success Engineers are responsible for the partnership between Adobe and our strategic clients driving value realization and return on the clients investment. This team of technology-savvy individuals has experience in Digital Marketing and understands its value in driving company strategies.
What youll do
- Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM). This includes implementing and supporting standard deployment methodologies managing custom integrations bridging communication with clients third-party providers and various partners.
- Focus on client retention and cultivate future projects to qualify new opportunities with frequent interaction with Directors VPs and C-level executives of Fortune 500 companies.
- Develop long-term client relationships handle technical operations and improve your domain expertise by collaborating in a reciprocal environment.
- Provide an outstanding customer experience for all assigned clients and assist them by rapidly growing their usage and adoption of Adobe products.
- Help clients reach their business goals by answering questions customizing accounts and renewing contracts.
- Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met in support of client happiness.
- Communicate consistently with clients throughout the contract lifecycle by addressing relevant issues and managing their expectations.
- Coordinate customer support to ensure timely closure of quality issues and manage professional services requests.
- Work with Adobes AEM Connect LiveCycle and other teams to assist in developing new AMIs and deployments of new software.
- Develop procedures and routines to implement and improve autoscaling capabilities.
- Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to apply the next-generation cloud management solution.
- Support our upgrade systems for enterprise customers as Adobe products evolve.
- Collaborate with teams to provision customize monitor balance and upgrade our cloud-hosted Enterprise offering driving continuous improvements into the management system.
Whats needed to succeed:
- Real passion for digital marketing and client success.
- Excellent work ethic and leadership skills.
- Proven track record of successfully managing client relationships and technical projects.
- Ambitious collaborative very responsible and passionate about exceeding client expectations.
- Experience troubleshooting and operating Adobe AEM in an enterprise environment with an understanding of enterprise internet business models and online processes terminology concepts and strategies.
- Excellent social presentation and interpersonal skills both verbal and written.
- Ability to adapt to change and excel in high-stress situations.
- Front-end experience preferably with JavaScript knowledge; CSS is a plus.
- Previous experience with cloud hosting including Microsoft Azure and AWS cloud infrastructure and a solid understanding of Linux Windows Server and Java systems.
- Experience with long-term operation monitoring and upgrading of Enterprise software.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Employment Type
Full-Time
