Tier 2 Network Support Engineer Peplink SD-WAN
Tier 2 Network Support Engineer Peplink SD-WAN
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4-5years
65000 - 65000
1 Vacancy
Job Description
About the Role
- Provide Tier 2 technical support for Peplink SD-WAN solutions and related infrastructure.
- Diagnose and resolve network connectivity issues including WAN LAN and VPN configurations.
- Assist with troubleshooting Linux-based systems and servers as needed.
- Collaborate with Tier 1 support and escalate issues when necessary.
- Document solutions and contribute to internal knowledge base.
- Hands-on experience with SD-WAN technologies especially Peplink.
- Familiarity with enterprise networking environments.
Requirements
Required Skills & Certifications
- Strong understanding of the OSI model and networking fundamentals.
- Certifications (or willingness to obtain with provided training):
- CompTIA Network
- CompTIA Security
- Linux
- Peplink Certified Associate (PCA)
- CompTIA Network
- Excellent problem-solving and communication skills.
Benefits
Compensation & Benefits
- Salary: $65000 $75000 annually
- Profit Sharing
- Health Insurance
- Training provided for required certifications if not already held.
Work Environment
- On-site position at our Gainesville FL office.
Role Expectations - Provide Tier 1 phone support and remote triage from home - Deliver same-day or next-business-day on-site support across your assigned region during mass rollout periods - Be physically fit and capable of driving long distances and performing hands-on installations - Enjoy driving, working with customers, and solving problems in the field - Maintain a positive, professional, and presentable demeanor always - Able to crimp cables, patch into networks, run clean and tidy Ethernet wiring, and leave every job site better than you found it - Willing to learn and grow with our team and technology stack - Collaborate with our Tier 2 and Tier 3 teams based in Florida to support healthcare, retail, and enterprise clients
Employment Type
Full Time
