drjobs Call Center Agent

Call Center Agent

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1 Vacancy
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Job Location drjobs

Boston - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description

We are seeking motivated and customer-focused Call Center Agents to join our team in this role you will be the first point of contact for customers handling inquiries resolving issues and ensuring every interaction leaves a positive impression. If you enjoy helping people working in a fast-paced environment and growing your professional skills this is an excellent opportunity.

Responsibilities

  • Answer inbound calls and provide support to customers in a professional manner.

  • Handle inquiries resolve complaints and process service requests efficiently.

  • Accurately document customer interactions and maintain detailed records.

  • Collaborate with team members and escalate complex issues when necessary.

  • Meet performance goals including call handling customer satisfaction and productivity.


Qualifications :

Qualifications

  • High school diploma or equivalent; some college coursework preferred.

  • Previous call center or customer service experience is a plus.

  • Strong communication and active listening skills.

  • Ability to multitask and remain calm under pressure.

  • Proficiency with computer systems and data entry.


Additional Information :

Benefits

  • Competitive salary ($50000 $54000 annually).

  • Health dental and vision insurance.

  • Paid time off and holidays.

  • Professional development and growth opportunities.

  • Supportive team environment with career advancement potential.

  • Full-time Monday to Friday schedule.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

Department / Functional Area

Customer Service

About Company

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