Call Center Representative
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Job Location:
Marshalltown, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
27-08-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Job Details
Description
Call Center Agent
Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919 Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic we create Better Vision for a Better Life.
We have an immediate opening for a full-time Call Center Agent on-site in our Marshalltown office.
Schedule:
- Monday Friday
- 8:00 am - 5:00 pm
- Answering telephone calls in a clear professional manner.
- Directing telephone calls accordingly.
- Making canceling and rescheduling patient appointments.
- Gathering verifying and entering demographic information.
- Making outbound calls as needed.
- Maintaining patient records according to HIPAA guidelines.
- Effectively interacting with co-workers physicians and patients.
- Performing other duties as needed.
Qualifications include:
- Ability to demonstrate strong patient service skills.
- Ability to effectively enter information into a variety of computer programs.
- Ability to portray a professional attitude and appearance.
- Ability to demonstrate strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Ability to thrive in a fast pace high-call volume environment.
- Ability to work M-F between the hours of 8:00 AM and 5:00 PM
Previous experience in a call center or medical office required.
If you are interested in being part of a quality-driven organization while receiving a competitive wage daytime work hours M-F work schedule and benefits (health and dental 401k paid time off etc.) please apply.
EOE
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
