Director, Client Partnership - Agencies
Director, Client Partnership - Agencies
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$ 150000 - 195000
1 Vacancy
Job Description
About the Role
As the Director Client Partnership you will lead a team of Client Partners responsible for managing and growing strategic client relationships with our Agency customers. Youll play a critical leadership role in driving client retention revenue expansion and long-term partnership success. Acting as a bridge between clients and internal teams youll ensure that every client receives exceptional value from our products and services while also identifying and capitalizing on new opportunities for growth. Youll guide account planning coach your team on strategic relationship management and work cross-functionally with Sales Customer Success Product and Marketing to deliver measurable business impact for both MediaRadar and our clients.
Requirements
Qualifications:
What Youve Done:
- 8 years of experience in client-facing roles such as Account Management Customer Success or Strategic Partnerships with at least 3-4 years of people management experience.
- Proven success leading client teams focused on account retention revenue expansion and relationship development.
- Strong understanding of enterprise account planning customer lifecycle management and value-based selling strategies.
- Experience working cross-functionally with Sales Product and Operations to deliver client outcomes and drive internal alignment.
- Proficiency with Salesforce or other CRM tools to manage account activity track performance and forecast outcomes.
- Expertise in the Media Planning Execution and Measurement process
- Experience working with or in an Agency and an understanding of their workflows
- Excellent communication negotiation and presentation skills.
- Strategic mindset with strong problem-solving abilities and a focus on measurable results.
- Bachelors degree in Business Marketing or a related field; MBA or equivalent experience is a plus.
Key Responsibilities:
What Youll Do:
- Team Leadership & Development: Manage coach and mentor a team of Client Partners each responsible for a portfolio of client accounts. Support their professional development and help them drive meaningful client outcomes.
- Account Planning & Strategy: Oversee and guide the account planning process across all client accounts. Ensure each Client Partner is aligned with strategic goals retention targets and growth opportunities.
- Client Growth & Retention: Drive client success by developing and executing strategies to expand product usage introduce new solutions and increase account value through upsells cross-sells and renewals.
- Internal Resource Mobilization: Collaborate with internal teams (e.g. Product Marketing Data Operations) to marshal the right resources at the right time in support of client goals.
- Client Advocacy: Serve as the internal voice of the clientrepresenting their needs and feedback to stakeholders across the organization to influence roadmap priorities and customer experience improvements.
- Cross-Functional Partnership: Work closely with Sales and Customer Success leadership to build a coordinated approach to client engagement and lifecycle management.
- Operational Excellence: Use Salesforce and related tools to manage pipeline track client health forecast renewals and expansion and maintain accurate up-to-date client records.
- Ethics & Integrity: Uphold the highest standards of professional conduct and foster a client-first mindset across your team.
Benefits
In addition to career progression training and development and an excellent work/life balance future Radarians can expect a great benefits package that includes:
- Medical Dental & Vision Insurance
- 401k with Company Match
- Flexible PTO
- Commuter Benefits
- Gym Discounts
- Summer Fridays
AtMediaRadar we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds perspectives and experiences makes us stronger and more innovative. We are proud to be anEqual Opportunity Employerand make employment decisions without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information or any other legally protected status.
In accordance with theEEO-1reporting requirements we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization.
This is a full-time exempt role with a base salary range of $150000-$195000 plus benefits. A final compensation offer will ultimately be based on the candidates location skill level and experience and the Companys pay equity. We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process please contact us at.
Were excited to meet people who share our values and want to build the future with us!
Required Experience:
Director
Employment Type
Full Time
