IT Help Desk Manager (Public Trust Required, Fully On-Site)
IT Help Desk Manager (Public Trust Required, Fully On-Site)
Posted on :
26-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
$ 100000 - 115000
Vacancy
1 Vacancy
Posted on :
26-08-2025
Job Description
Benefits:
- 401(k)
- Paid time off
AET Federal is seeking a disciplined IT Help Desk Manager with at least 10 years of experience in managing IT Service/ Help Desk and Call Centers. The Help Desk Manager will work a hands on onsite role based out of Suitland Maryland with occasionally visiting the Tysons VA office overseeing multiple assignments and projects. The ideal candidate will be an expert in managing multiple teams and obtain expertise in call monitoring and help desk related tasks.
Specific Duties Include:
Specific Duties Include:
- Overseeing multiple projects including but not limited to call monitoring incident monitoring performance metrics help desk tickets (Tier I II III)
- Responsible for communicating with stakeholders project operators customers and peers
- Mitigating risks and knowledge management
- Collecting and monitoring performance metrics comparing team members performance using statistical and graphing reporting tools
- Overseeing incident monitoring by reviewing tickets entered by the Enterprise IT Help Desk team against established standards
- Managing call monitoring and worker call monitoring by listening on analysts calls and rating specific behaviors
- Overseeing ticketing of mobile device issues and incoming call center inquiries
Requirements:
Minimum of 10 years of experience managing an IT Service Desk.
Must be able to commute to Tysons VA ANDSuitland Maryland daily and work flexible work hours (work site will be some days in Tysons some in Suitland MD)
Must possess an Active Public Trust Clearance
HDI Certification (Requirement)
ServiceNow Experience Mandatory
ServiceNow Experience Mandatory
Degree in Computer Science Information Technology or related field.
Prior experience creating reports trainings or guides
HDI Certification
Experience working with customers gathering and understanding customer requirements.
Compensation: $100000.00 - $115000.00 per year
WE ARE
AET Federal Inc. (AET) is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia Department of Small Business and Supplier Diversity as Small Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation defense intelligence financial healthcare and technology & telecommunications industries. AET is successful because we listen to our clients we learn from our clients and we understand our clients an industry that is constantly changing AET is the face of stability.
ARE YOU READY FOR WHATS NEXT IN YOUR CAREER
At AET our success is defined by the knowledge commitment diversity and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package and we are always seeking new candidates to join our team.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
