Trust & Safety Program Manager
Trust & Safety Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
We are the steadfast guardians of Canva Chinas trusted ecosystem. United by our mission we relentlessly safeguard our community by ensuring regulatory compliance preventing harmful content and securing account integrity empowering millions to create with confidence. As the strategic force behind the scenes we lead cross-functional teams to develop and execute robust safety initiatives driving measurable outcomes that directly protect Canvas reputation and user trust. Our influence bridges global and local stakeholders continuously refining the balance between ironclad security seamless user experience and operational efficiency. By owning the end-to-end design of safety processes and projects we holistically shape the future of trust in Canva China making our platform not just a creative tool but a safe space where innovation truly thrives.
What youll do (responsibilities)
You will work closely with Product Managers Engineers Data Scientists and global Trust & Safety stakeholders to drive content safety and account integrity for Canva China. Particularly you will
Build iterate and maintain leading edge account integrity programs across the entire lifecycle from detection to investigation and mitigation identifying root causes and implementing
Own and manage the overall service delivery of the moderation program including BPO collaboration SLA quality and compliance adherence leading the team in achieving performance goals and improving operational ROI
Develop and refine workflows for T&S operations including automating dashboards rapid response on-call public opinion response etc. to ensure timely and thorough mitigation of escalations and crises
Conduct data analysis and and translate data insights into business recommendations. Prepare high quality business reports and deliver presentations tailored to technical and non-technical stakeholders.
Enforce Trust & Safety Policy including Content Moderation handling incidents escalations appeals and quality assurance for outsourced staff
Track analyze and report on key operational metrics (e.g. false positive/negative rates moderation efficiency incident response times) to drive data-informed improvements.
Collaborate with global Trust & Safety legal and engineering teams to localize and operationalize safety policies and processes for the China market.
Qualifications :
What were looking for
Were after someone who takes real ownership and is motivated by making a difference. Youll need to be comfortable working with ambiguity have a knack for structuring problems and be able to collaborate with a wide range of stakeholders. If youre passionate about content safety account integrity and want to help shape how millions of people create and share online youll fit right in. You should be comfortable working in English and Mandarin and ready to roll up your sleeves to solve real-world challenges.
Experience in trust & safety operations content moderation risk management or related fields ideally within China or similar regulatory environments.
Strong understanding of Chinas digital ecosystem and regulatory landscape for online content and user safety.
High attention to detail resilience under pressure and a proactive problem-solving mindset.
Analytical skills with experience in operational metrics tracking and process optimization.
Ability to work cross-functionally with product engineering legal and vendor teams.
Fluency in Mandarin and proficiency in English preferred.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
