Customer Service & Sales Support Representative -
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Job Location:
National Capital Region - Philippines
Monthly Salary:
$ 1000 - 1500
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position : Customer Service & Sales Support Representative
Work Hours (Client) : Singapore Timezone within 9am-5pm. Availability for weekend coverage (either shorter shifts on weekends weekdays or a 5-day schedule including weekends)
Pay Range : $1000 - $1500 USD/month(varies based on skill set and experience level)
Location of Search : Philippines Singapore Malaysia
Work Location : REMOTE
Company/Client Overview:
The company is a warm people-centered organization focused on matching families with trusted nannies and caregivers. We pride ourselves on delivering a personalized and seamless experience to every client. Were growing and looking for someone thoughtful reliable and friendly to join our team as a Customer Service & Sales Support Representative.
Duties and Responsibilities:
- Be the first point of contact for families and nannies via phone email WhatsApp and chat
- Respond to inquiries quickly gather client needs and schedule discovery calls (1020 leads/day)
- Follow up with potential and existing clients and cross-sell services where appropriate
- Assist with contracts form filling and client onboarding
- Ensure nanny check-ins and provide placement updates to clients
- Manage calendar scheduling data entry and light bookkeeping
- Support with ad hoc finance and social media tasks
- Work in (shared inbox) to manage and assign high-volume messages (up to 400 at once)
- Partner closely with our recruiters to deliver an exceptional client experience
Minimum Requirements:
Language requirement: Excellent English Communication Skills
Education: Bachelors Degree (ideally)
Experience: 3 years of related experience
- 3 years of Customer Service Representative (CSR) experience high-volume call/chat support experience required
- Excellent English communication skills (written & verbal) Mandarin is a plus!
- Experience using customer communication platforms like Intercom Zendesk or similar
- Proficient with productivity tools (Google Workspace Excel/Sheets calendar management)
- Social media management or bookkeeping experience (a bonus not a must)
- Friendly proactive and solutions-oriented you take initiative and make clients feel cared for
- Comfortable multitasking in a busy fast-paced environment
- Willingness to work weekends either shorter weekend shifts weekdays or a 5-day schedule that includes weekends
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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