Customer Service Representative
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Job Location:
National Capital Region - Philippines
Monthly Salary:
$ 1000 - 1500
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Location:Remote (Philippines preferred open to LATAM and South Africa)
Schedule:Full-time 9-5 EST
Compensation:USD 1000 to 1500 per month
About the company:
An early-stage startup building the future of workspace collaboration. Our team includes our CEO CTO BizOps lead and a lean group of engineers and designers. We work closely with customers across email WhatsApp and Slack as they onboard and adopt our product.
We are searching for a full-time Customer Service Representative who can deliver exceptional support help streamline internal operations and ensure a smooth experience for every user.
Role Overview
This role focuses primarily on customer support across our core channels. You will respond to user questions resolve issues quickly and serve as a reliable first point of contact. You will also support light executive and operational tasks such as email assistance scheduling and basic administrative follow-up.
Key Responsibilities
Provide timely and high quality customer support through email as the primary channel
Support customers on WhatsApp and Slack for selected accounts
Troubleshoot product questions and escalate issues to the team when needed
Track common support themes and share feedback with our BizOps and engineering teams
Assist the CEO CTO and BizOps lead with basic administrative tasks such as email drafting scheduling and organizational follow-up
Support occasional onboarding workflows including small data uploads or coordination with the part-time VA
Maintain accurate records of customer interactions and internal updates
Requirements
Previous experience in customer service or customer support
Excellent written English and clear concise communication
Ability to work full-time and overlap with the companys core working hours
Comfortable managing conversations across multiple channels including email WhatsApp and Slack
Strong attention to detail with the ability to prioritize and stay organized
Prior experience supporting executives or handling administrative tasks is a plus
Tech savvy and capable of learning new tools quickly
Preferred
Based in the Philippines in line with team preference although top candidates from LATAM or South Africa are welcome
Experience supporting fast-paced startups or early-stage teams
What We Offer
Opportunity to work directly with a small high performing team
Meaningful ownership of the customer support experience
Room to grow into expanded operations or admin responsibilities as the company scales
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
