Customer Service Representative 16604
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Job Location:
National Capital Region - Philippines
Monthly Salary:
$ 1000 - 1500
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Location:Remote (Philippines preferred open to LATAM and South Africa)
Schedule:Full-time 9-5 EST
Compensation:USD 1000 to 1500 per month depending on experience
About the company:
An early-stage startup building the future of workspace collaboration. Our team includes our CEO CTO BizOps lead and a lean group of engineers and designers. We work closely with customers across email WhatsApp and Slack as they onboard and adopt our product.
We are searching for a full-timeCustomerServiceRepresentative who can deliver exceptionalsupport help streamline internal operations and ensure a smooth experience for every user.
Role Overview
This role focuses primarily oncustomersupportacross our core channels. You will respond to user questions resolve issues quickly and serve as a reliable first point of contact. You will alsosupportlight executive and operational tasks such as email assistance scheduling and basic administrative follow-up.
Key Responsibilities
Provide timely and high qualitycustomersupportthrough email as the primary channel
Supportcustomers on WhatsApp and Slack for selected accounts
Troubleshoot product questions and escalate issues to the team when needed
Track commonsupportthemes and share feedback with our BizOps and engineering teams
Assist the CEO CTO and BizOps lead with basic administrative tasks such as email drafting scheduling and organizational follow-up
Supportoccasional onboarding workflows including small data uploads or coordination with the part-time VA
Maintain accurate records ofcustomerinteractions and internal updates
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
