Customer & Digital Experience Manager
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Reporting into the Omni Strategy & Experience Lead the Customer & Digital Experience Manager will ensure our content campaigns journeys and navigation are planned and delivered in a way that drives sales conversion and customer satisfaction.
Working closely with trade marketing creative and EDM teams youll help bring our marketing and trade plans to life through smart seamless digital campaign execution - from homepage updates to onsite content search optimisation and everything in between.
What youll be doing:
- Lead content planning and homepage updates in line with the trade calendar.
- Support the planning and delivery of Major Trade Events.
- Manage end to end digital campaign delivery from briefing through to execution and testing.
- Understand how can drive the best business outcomes by reviewing the full customer journey.
- Understand and grasp the role of channels and the jobs to do at the different stages of the funnel.
- Make sure campaigns are delivered on time and to a high standard with accurate assets pricing and copy.
- Align onsite content with EDM and marketing activity.
- Review and improve customer journeys to reduce friction and improve conversion.
- Optimise search and navigation for better product discoverability.
- Monitor campaign performance and share insights to drive improvements.
- Support the use of CX frameworks for the online environment.
Qualifications :
Youre organised detail-oriented and have a natural curiosity for customer behaviour online. You understand how content and digital experiences can influence buying decisions and improve commercial outcomes. Youre also confident working cross-functionally to get things done and bring clarity to complexity.
- Strong planning and coordination skills with attention to detail.
- Understanding of onsite journeys and digital campaign mechanics.
- Ability to work with multiple teams and manage different stakeholders.
- A results driven mindset and commercial awareness.
- Strong communication and collaboration skills.
- Google Analytics capability.
Nice to have:
- Experience with content management systems and campaign delivery platforms.
- Familiarity with search and navigation tools.
- Knowledge of Salesforce Commerce Cloud.
- Basic HTML skills.
- Wider marketing experience.
Additional Information :
Come work with us!
This is an exciting chance to shape how our customers experience The Warehouse online. You will play a key role in delivering campaigns and experiences that make it easier for Kiwis to shop and engage with our brand.
Our teams balance a hybrid working approach. Conveniently located in Northcote we offer free car parking on-site EV charging on top of great discounts across brands birthday leave 26 weeks paid parental leave wellbeing support and excellent opportunities within the business!
If youre excited about delivering meaningful digital experiences and want to work in a collaborative fast-paced environment - this could be the role for you.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New ... View more
