Customer Advisory Officer

Customer Support Officer Police Vetting Service!

• Based at Police National Headquarters
• Permanent/ Full Time
• NAV
• JR

E tῡ ki te kei o te waka kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga About the role

Are you a passionate and positive self-starter looking for a new challenge

The Police Vetting Serviceis a key contributor to the wellbeing of New Zealanders. Our main purpose is to contribute to public safety (particularly the protection of vulnerable members of society) and national security by providing Police vets for employers and others to assess the suitability of individuals for roles where safety and security considerations apply.

We are seeking a Customer Support Officer someone withfantastic customer service skillsinterested in playing their part in keeping New Zealanders safe. As a key member of the team you will be responsible for providing a comprehensive administration function that supports the efficient and effective operating of the service as well as acting as the first point of contact for requests for advice and assistance from our customers.

Key Accountabilities:

Alongside your stellar personality you will be able to:

• Develop and maintain a wide range of positive and collaborative working relationships.
• Demonstrate a high level of computer literacy.
• Demonstrate a high level of verbal and written communication skills.
• Demonstrate flexibility and being adaptive to changing priorities and demands

He aha taau e kawe mai What youll bring

Whilst we are looking for skills knowledge and experience relevant to the role we also place high importance on your state of mind the alignment of your values with ours your ability to contribute to and build high performing teams and the way that you lead yourself or others.

• A mindset that embraces change is adaptable and able to be flexible and agile in their thinking and way of working.
• Supportive of team members and looks for opportunities to contribute to an inclusive environment.
• Have a commitment to excellence ability to consistently deliver high quality professional customer service.

Whakaritenga motuhake Special requirements

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser:

tātou About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals communities businesses and other public sector agencies towards the vision of making New Zealand the safest country. Police is the governments largest front-line response agency with around 15000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work youll be engaged in is real tangible work that directly benefits our frontline and communities. Taken all together this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded experienced leader with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei Apply now

If this position sounds like you click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire pre-employment checks will be undertaken which include reference drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process please copy and paste this URL: applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau Salary

This position is covered by a collective agreement and salary will commence between $63526 and $66312 dependent on skills and experience relevant to the role.

If you are an internal applicant you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Sunday 30th November. Applications may be reviewed prior to the close date as well as contact made with candidates.

Interviews are tentatively scheduled for December 9th or 10th 2025.

If you have any questions about this vacancy please contact