Customer Success Intern
Customer Success Intern
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist the Customer Success Manager in managing and responding to client inquiries via email phone or chat
- Monitor client satisfaction and engagement through regular follow-ups and feedback
- Support the onboarding process for new clients ensuring they have a smooth and positive experience
- Collaborate with internal teams to resolve client issues and escalate concerns where necessary
- Analyse client data to identify trends patterns and areas for improvement
- Participate in the creation and updating of customer success resources (guides FAQs and tutorials)
- Contribute to team meetings by sharing customer insights and suggesting improvement strategies
Qualifications :
- Currently pursuing or recently completed a degree in Business Marketing Communications or any related field
- Strong communication skills both written and verbal in English & Bahasa Malaysia
- Able to work independently and as part of a team in a fast-paced environment
- Detail-oriented with the ability to multitask when needed
- Passionate about customer service and driven by a desire to help others succeed
- Proficiency in Google Suite tools (Google Docs Google Sheets Google Slides etc)
Additional Information :
- Hands-on experience in a growing and innovative fintech company
- Mentorship from experienced professionals in the Business Development field
- Opportunity to develop critical skills in client relationship management
- Potential for future full-time employment based on performance
- A collaborative and supportive work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
