Customer Care Centre CCC Specialist (Service Operations)
Customer Care Centre CCC Specialist (Service Operations)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The purpose of the job is to develop and support the IKEA Transport & Services function in context with the Customer Care Centre operations within that area. Is responsible to ensure that all transportation and service related aspects are addressed trends are identified and reported in key meetings to ensure that processes are functioning correctly. This will create ease and efficiency for co-workers with the goal of creating only satisfied customers.
RESPONSIBILITIES OF THE JOB
Works proactively together with relevant stakeholders in the designated markets to address performance issues relating to transport service providers which may impact customers service level
Acts as the designated contact point for the Customer Care Centre and Service Office Logistics for all matters transportation & services related.
Is responsible to monitor and oversee Transportation Service Provider related issues on a trend basis (eg. E-mails interactions EPOD & CRM cases)
Support new hires and new markets with information relevant to position.
Qualifications :
Motivation:
The IKEA values reflect personal values particularly cost-consciousness and simplicity
Always strives to reach goals with a high level of energy and motivation
A desire to constantly improve and become better
A passion for optimizing the process that is inspired by co-workers customers and business
Knowledge:
Educational qualification in logistics economics business administration and/or relevant working experience (min. 2 years)
Communication skills both in written and verbal
Knowledge of the IT systems landscape associated with IKEA Transport & Services
Communication skills
Fluency in English and preferably local language
Additional Information :
Capabilities:
Supporting and cooperating
Interacting and presenting
Analysing and Interpreting
Adapting and Coping
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
