Customer Order & Administration Specialist
Customer Order & Administration Specialist
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
- Secure that customer get their products delivered at wished delivery address within the agreed time the agreed quality to the lowest possible costs.
- Securing the market set-up for customer order flow from fulfilment units to the customers.
- Achieving and maintaining the highest level of accuracy through correct and proper administration
- Leading the accuracy agenda for the central warehouse with a right first time attitude
- Reach excellence in securing the customer promise/demands.
- Control and maintain the Range and order allocation set up
- Monitor the order flow and secure a qualitative information flow to concerned parties.
- Inspired by the IKEA vision values and culture
- Leading business through people
- Enjoy applying strategic tactical and operational approach for analysing business opportunities from customer/perspective and inspired by challenging situations
- Customer orientation and centricity: see the customer first and consider the impact on the customer when taking decisions
- Eagerness and desire to understand the IKEA business and customer needs and influence
- Good business understanding: understanding of key performance measurement used to plan follow up and steer the business with a customer-centric approach
- Very good knowledge of IKEA processes supply chain warehousing operations and service business leading to an excellent customer fulfilment
- Very good understanding of the customer and co-worker needs demands and expectations on the market
- Good knowledge of stakeholder management: knowledge of how to identify and involve relevant stakeholders in a project process or question to make things happen
- Excellent knowledge of relevant IT systems/solutions/tools calculation methods and analysis within the function
Qualifications :
- Collaborative mind-set: good in building relationships across the organisation and having influence and personal impact by using good communication and negotiation skills
- End-to-end orientation: ability to apply analytical process-oriented thinking including planning and maintaining work process
- Ability to act within the global framework to achieve local/market/organisation goals
- Ability to identify need and drive change within the organisation acting in multi-cultural interdependent and matrix environments
- Analytical capability to enable translation of business and
- customer needs into development initiatives
Additional Information :
Capabilities:
Supporting and cooperating
Interacting and presenting
Analysing and Interpreting
Adapting and Coping
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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