Support Specialist

As a Support Specialist you will assist our clients with technical support through support emails phone calls and online training meetings.

Additional roles include assisting with software testing and the setup of new accounts conducting online support and training gathering feedback for our product team and providing technical support to both clients as well as other members of the customer support team.

Responsibilities:

• Become an expert user on our software and keep up to date with new features and enhancements.
• Working with customers and the Momentus development team to resolve software errors.
• Test new/improved functionality and/or bug fixes prior to general release.
• Escalate any customer support requests that cannot be resolved to a Senior Support Specialist.
• Provide user training on specific features and or modules.
• Maintain and oversee file server cleanup and maintenance.
• Build local Momentus sites for testing
• Become a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Demonstrate new features and unique use cases.
• Action internal support requests such as demo configuration and support document preparation customer notifications and NetSuite administration.

Qualifications :

• 2 years of customer service experience ideally in a high growth saas company
• Excellent phone and email communication
• Proficient in Microsoft Suite (Word Excel etc) 
• Experience with report writing tools and relational databases (e.g. DevExpress Crystal Reports SQL or MS Access) is preferred
• Availability for on-call support over the weekend a few times a year.

What makes you a great fit for this role:

• You have venue/event industry experience
• You communicate professionally yet personably in person on the phone and over email.
• You are empathetic and patient when assisting and educating others on complex topics.
• You are detail-oriented and take pride in doing excellent work.
• You love serving people.
• You are a team player.
• You like to keep everyone in the loop - you dont hold back communicating about goals expectations tasks and feedback; you expect the same from others.
• You get excited about SQL databases data analytics and reports and are proficient with systems such as MS Access DevExpress Excel or Crystal Reports.
• You love cutting-edge technology; you just get it! But you also empathize with those who may not be as savvy and enjoy explaining and educating others about it.
• You enjoy working through both routine tasks as well as tackling the occasional curveball or larger project.
• You have experience with HTML or creating and formatting digital documents and have an eye for detail and aesthetics.
• Youre great at zooming out to see the big picture but not afraid to drill down to the details when needed.
• You are self-motivated and thrive working in a fast-paced environment.

Additional Information :

Join our dynamic team and enjoy benefits that truly empower you:

Paid Parental Leave: Celebrate lifes milestones and bond with your new bundles of joy. Were there for you during those precious moments.

No Dress Code: We value your individuality. Come as you are - because we know youre smart enough to choose what to wear.

Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.

Flexible Career: We believe in work that works for you. Get the job done where you work best. Its about winning at life by loving your job.

Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

Two tickets valued up to $500 to attend events hosted by our valued customers fostering strong relationships and industry connections.

CEO Impact Award: Recognizing our employees dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.

Your Voice Matters : We believe in open communication and support your growth through annual reviews department meetings and personal 1-on-1s. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated. 

Tailored Onboarding for You: From day one we provide individualized onboarding for every new member of our team. We recognize that everyone is unique and were here to ensure your transition into our company is seamless and tailored to your needs. 

Personal Growth Matters: Were passionate about your growth! We offer both internal and external development opportunities ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; its a path to continuous improvement and achievement.

Accessibility & Work Environment

Momentus Technologies is committed to fostering an inclusive and accessible work environment. If you require any accommodations during the recruitment process or in your role please let us know. We are happy to support your needs.

This role is primarily computer-based and may involve extended screen time frequent communication through digital channels and working in a remote or office environment. Were committed to supporting flexibility and well-being across all regions.

Remote Work :

Yes

Employment Type :

Full-time