Billing and Order Processing Specialist ( Sitecore)
Billing and Order Processing Specialist ( Sitecore)
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Job Description
As the Billing and Order Processing Specialist you will play a pivotal role in managing renewals and securing revenue through the billing process. The successful candidate will have excellent communication skills the ability to prioritize urgent requests and have a team-oriented cando creative attitude.
What Youll Do:
- Act as a point of contact and resource for renewals related inquiries
- Process renewal orders through CPQ includes ensuring all orders adhere to Sitecore booking guidelines and are accurately entered into the system for processing
- Proactively engage and interact with Sales team for timely processing of renewals as and when required
- Once orders are complete you will ensure fulfilment of orders through timely delivery of license keys to the customer in case of subscription renewals with add-ons
- Manage customer data in accounting system
- Send sales estimates to secure a customer PO
- Manage customer billing invoice corrections credit memos invoice submission
- Maintain a reliable billing process and controls to ensure orders are billed on time and invoicesare error-free
- Ensure that SLAs are adhered to for processing and billing of all orders address queries/issues promptly and ensure resolution in a timely manner
- Investigate resolve and manage customer queriespromptly
- Consistently document allbillingcorrespondence in NetSuite and create reports to assist in collection efforts
- Provide customers Company related information as requested (Vendor form W9 form proof of insurance etc.)
- Portal management: Establish new customer relationship/profile on portals and maintain existing supplier platforms
- Other duties and projects as assigned by manager
Qualifications :
What You Need to Succeed:
- 2 years experience in order management sales operations logistics or similar function focused on billing and order processing
- Experience managing accounts receivable withinNetSuite and Salesforce or the ability to quickly learn
- Knowledge of global regulations
- Strong written English and verbal communication
- Excellent time management skills with the ability to prioritize urgent tasks and maintain quality under time constraints
- Able to adapt to frequent changes in the processing of daily work
- Willing to work additional hours to accommodate global needs during peak periods (e.g. the last couple days of the month especially quarter ends)
- Proficiency in Microsoft Office tools (Excel and Word)
- Maintain focus and positive attitude during high volume of work while multi-tasking with changing priorities
Additional Skills That Could Set You Apart:
- Good analytical deduction and problem-solving skills
- Bachelors degree or equivalent combination of education and experience
- Experience working in a global organization
- Strong attention to detail and thoroughness
- Previous experience with vendor portal management (Ariba Coupa etc.) Salesforce Netsuite and Order Management Software
- Ability to learn new things quickly
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
