Intern Application and Network Support

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Provide initial triage logging and resolution for Level 1 IT incidents and service requests received via the Service Desk
Assist in maintaining accurate records of IT assets and configurations within the Configuration Management Database (CMDB)
Follow defined processes for incident escalation problem tracking and service request fulfillment
Communicate clearly and professionally with end-users regarding the status of their issues
Assist senior engineers with monitoring the health and performance of cloud resources in the Microsoft Azure environment
Perform basic administrative tasks such as checking resource status reviewing logs and verifying automated backups
Support access management tasks including basic user account creation and modification in Azure Active Directory (Azure AD)
Follow deployment and configuration checklists for basic cloud services (e.g. virtual machines storage accounts)
Troubleshoot common connectivity issues including local area network (LAN) Wi-Fi and VPN problems for end-users
Assist in verifying network status and performance using basic diagnostic tools (e.g. ping ipconfig tracert)
Participate in the inventory and management of network equipment and cabling
Assist in creating and updating technical documentation knowledge base articles and procedural guides
Contribute to efforts to identify and streamline recurring IT tasks

Person Specifications

Currently enrolled in or recent graduate of a degree program in Computer Science Information Technology or a related field
Basic understanding of ITIL principles (Incident Request Asset Management)
Familiarity with fundamental cloud concepts and Microsoft Azure services
Basic knowledge of networking fundamentals (TCP/IP DNS DHCP)
Proficiency in supporting and troubleshooting common OS environments (Windows macOS)
Strong problem-solving analytical and communication skills
Experience with scripting (e.g. PowerShell) or automation tools

Key Responsibilities Provide initial triage logging and resolution for Level 1 IT incidents and service requests received via the Service DeskAssist in maintaining accurate records of IT assets and configurations within the Configuration Management Database (CMDB)Follow defined processes for inciden...