Call Captioners
Call Captioners
Posted on :
16-08-2025
Employer Active
1 Vacancy
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Job Description
Are you a fast typist with sharp ears and strong English skills Looking to make an impact
with your digital talents
We are hiring Call Captioners to join a mission-driven team helping make phone
conversations accessible to people with hearing impairment. You will assist individuals
with hearing loss by providing real-time captioning support for telephone conversations.
This role combines elements of customer service communication assistance and
accessibility support. Your primary responsibility is to ensure accurate and timely
captioning while maintaining a high standard of professionalism integrity and
confidentiality.
Location: On-site Nairobi
Contract: Full-time
What You ll Do:
1. Caption live phone conversations in real-time using smart software
2. Ensure speed accuracy and clear grammar at all times
3. Adapt to different speaking styles accents and call types
4. Ensure flow of the conversation including all nuances
5. Keep all data 100% confidential
6. Contribute to a critical communication service for vulnerable communities
Requirements
Who We re Looking For:
1. Typing speed of at least 40-60 WPM with 90% accuracy
2. Excellent English and grammar (minimum C1)
3. Strong computer navigation and digital literacy
4. Great focus listening and comprehension skills
5. Previous experience in transcription captioning or customer support is an added
advantage
Employment Type
Full Time
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