Customer Service Representative
Customer Service Representative
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
Title: Customer Support
Location: Rochester NY
Duration: 12 Months
Location: Rochester NY
Duration: 12 Months
Responsibilities:
Handle inbound calls emails and other inquiries from customers in a professional courteous and efficient manner.
Provide accurate information regarding products services orders and account status.
Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
Document all customer interactions in the CRM system with accuracy and attention to detail.
Handle inbound calls emails and other inquiries from customers in a professional courteous and efficient manner.
Provide accurate information regarding products services orders and account status.
Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
Document all customer interactions in the CRM system with accuracy and attention to detail.
Operational Excellence
Meet or exceed performance metrics such as response time quality and customer satisfaction.
Follow established processes while identifying opportunities to improve efficiency.
Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support
Participate in short-term projects focused on process improvement system enhancements and customer experience initiatives.
Provide input and feedback to improve workflows training materials and knowledge resources.
Collaborate with cross-functional teams to test new tools systems or procedures.
Other Duties
Support ad hoc assignments as directed by leadership.
Maintain a positive professional attitude while representing the company brand.
Meet or exceed performance metrics such as response time quality and customer satisfaction.
Follow established processes while identifying opportunities to improve efficiency.
Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support
Participate in short-term projects focused on process improvement system enhancements and customer experience initiatives.
Provide input and feedback to improve workflows training materials and knowledge resources.
Collaborate with cross-functional teams to test new tools systems or procedures.
Other Duties
Support ad hoc assignments as directed by leadership.
Maintain a positive professional attitude while representing the company brand.
Skills Required:
High School Diploma required BS/BA Degree in Business or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required
High School Diploma required BS/BA Degree in Business or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required
Employment Type
Full-time
Key Skills
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