REF79400K- Group Manager - Operations(Voice Process) , Australian Shifts
REF79400K- Group Manager - Operations(Voice Process) , Australian Shifts
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Job Description
Manage a complex portfolio of work to ensure business and customer needs are met
Manage and report on team performance including staff metrics and conduct regular performance reviews and feedback to develop personal performance of direct reports.
Hold team members accountable for performance against key metrics including achievement of financial and efficiency outcomes and manage underperformance
Actively motivate develop coach and engage team members to drive results and create a high performing team Analyse relevant metric data and reports to identify trends to continuously drive improvements in business results.
Effectively lead and manage change including through identification and delivery of business improvement opportunity initiatives
Qualifications :
Graduate in any verbal and written English communication 3 years experience in an English-speaking voice-based contact Centre account. Experience in a financial services business process is 36 months leadership management or formal mentoring experience including for complex voice capability.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
