Cellar Service Team Member

As a Cellar Service Team Member you will provide exceptional service experience to our customers when contact is made through the contact centre to advise of a challenge or breakdown of their beer dispense equipment. You will support to ensure great people in great pubs serve great beer.  

Qualifications :

Your role as a Cellar Service Team Member 

• Provide technical guidance for beer dispensing equipment faults empowering customers with self-help solutions.  

• Exceed department-defined targets through dedicated efforts whilst creating outstanding service experience for customers.  

• Expand your knowledge of beer dispensing equipment and efficiently allocate reactive maintenance tasks for Greene King technicians.  

• Build robust inter-departmental and Greene King-wide connections whilst enhancing teamwork.  

• Booking important planned maintenance site upgrades and cellar repairs to ensure all of our pubs are pouring the perfect Greene King beer.  
   

What youll bring 

• A natural ability to connect with others in a meaningful way fostering relationships that lead to accurate analysis and trend spotting. 

• Excellent written and verbal communication skills to effectively convey tasks and issues.  

• A goal-driven mindset with genuine enthusiasm actively striving for excellence by taking proactive actions to achieve targets.  

• Resilience and optimism with genuine care for customers and outcomes.  

Additional Information :

Were all about rewarding our teams hard work thats why 

Youll receive a competitive salary pension contribution as well as: 

• The chance to further your career across our well-known brands as one of the industrys top apprenticeship providers we can provide training and development at each level of your career. 

• Discount of 33% for you and 15% for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount. 

• Free employee assistance program mental health well-being financial and legal support because you matter! 

• Discount of 50% for you and 25% for your loved onesat our Greene King Inns and hotels. so you can enjoy a weekend away without breaking the bank. 

• Refer a friend if you follow our refer a friend scheme and your referral is successfully hired you will receive a generous bonus! 

• Wagestream access your wage before payday for when life happens. 

• Retail discounts Receive up to 30% off at Superdrug exclusive discounts with three mobile along with many more 

Remote Work :

No

Employment Type :

Full-time