Customer Excellence Team Manager

Are you passionate about leading people and creating exceptional customer experiences At Experian we believe that great leadership starts with empathy integrity and a commitment to helping others excel. Were looking for a Customer Experience Team Manager to report into the Contact Centre Manager who can bring out the best in their team and promote a culture where everyone feels they belong.

What youll do:

• Lead with purpose coaching your team to reach their full potential.

• Create a high-performing inclusive environment where everyone feels supported.

• Improve performance through clear goals regular feedback and a focus on continuous improvement.

• Champion customer outcomes removing barriers solving problems and collaborating across teams to provide outstanding service.

• Ensure compliance and governance are always met with accurate documentation and reporting.

• Welcome new ideas and foster a learning mindset.

Qualifications :

What youll bring:

• A genuine experience with people development and team success.

• Contact Centre experience Team Manager/Leader preferably within a Customer Service environment.

• Strong communication and organisational skills with a keen eye for detail.

• An inclusive leadership style that values collaboration curiosity and new ideas.

• Strategic thinking aligned with Experians values and customer-first approach.

• Comfortable managing deadlines and driving results in a fast-paced environment.

• Mindful leadership and a desire to positively empower others.

Additional Information :

-Customer Service EB9

Benefits package includes:

• Hybrid working - Nottingham based twice per week (Monday & Tuesday)

• Great compensation package and discretionary bonus plan

• Core benefits include pension bupa healthcare sharesave scheme and more

• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time